Quick Link

Okay, now you are ready to try printing something for the first time lets try a contact, they are the best and easiest place to start.

1. If you have a Wifi printer go to step 2. - if your printer is USB or Bluetooth (and it is not shared) then you will need to install WePrint helper software on your Mac or PC. It is a free download and you can get it by clicking here.
2. Open [app] on your iPad/iPhone or iPod Touch
3. Tap on the “Contacts“ button/tab
4. Tap on All “Contacts“
5. Tap on a contact to check it.
6. Tap on the Print button in the top right of the screen.
7. In the next screen headed up “Print“ tap the blue “Choose“ button in the “Printer“ field half way down the screen
8. All of your printers will be listed along with their print quality capability, if so jump to step 9.

   If you are using WePrint the app should find WePrint automatically and display your printers. If this is not the case then tap the + at the top right and enter your WePrint server address manually and click “Connect“. If it still does not find WePrint then see our connection troubleshooter

9. Select the printer you want to use by tapping on it. If this is your first print you will see a test section that will enable you to test and find the correct protocol for your printer - tap on each of the test buttons and when you see the results tap on Yes or No
10. You will now be back at the Print screen and just tap on the “Print“ button and your contact will print out

If you get a blank page or have any issues please click here to go to the troubleshooting section.

Quick Link

You can print direct to most WiFi printers or installing by the WePrint helper software on your Mac or PC you can print to any printer connected to your computer via USB cable, network, WiFi, BlueTooth or other means. Quick Link

[app] supports printing direct to most WiFi printers which means your printer will automatically be listed and enable you to select it. Once you select your printer just tap “Test” on each of the options and this will ensure you use the best possible method for printing.

If your printer is having issues, or you do not have a WiFi printer - you can use the free WePrint relay software on your Mac or PC. If WePrint is required you will not need to touch or be near your computer to print, you simply tap print on your iPad, iPhone or iPod Touch and the computer will act as a relay and automatically pass the print job from your device onto your printer without user intervention

Installing WePrint on your Mac or PC will also give you the ability to print via 3G/EDGE, so even when you are out of your office/home you can quickly and easily send print jobs to your printer from your iPad, iPhone or iPod Touch.

You can download WePrint helper software by clicking here

Once installed [app] should find all your printers on WePrint automatically, if this is not the case then click here to go to the trouble shooting section.

Quick Link

Generally, when you are in your local WiFi network [app] will automatically find your WePrint server in your network and allow you to print straight away. If you are not in the same network as the WePrint server, or you want to print via 3G/Edge you can use the “Print via Proxy” option in the WePrint settings.

We strongly recommend you set up a new Gmail account in the WePrint settings. WePrint produces authentication email that sit in the inbox, if you use an existing account it may get cluttered with these emails.

Please do not confuse the Print via Proxy function with printing from an email account, we are simply using this Gmail account as a transport method. If [app] allows it, you can set up your email accounts to print in “Email“ section of the app on your iPhone/iPad

1. Click here to create a new Gmail account. You can use another email account but the app works best with Gmail and all the settings are preset. It is the quickest and easiest way to get it set up and working. Make sure you don't use this gmail account in any other email application or the WePrint emails may be removed.
2. Download and install the free WePrint software on your Mac or PC by clicking here
3. Go to WePrint on your computer and click the “Settings“ button, now click on the “Print via Proxy“ tab
4. Check the “Remote Printing via an Email/WebDAV server“ option
5. Enter the user name and password of the new Gmail account and hit test, a green check mark will appear
6. Go to [app] on your iPad/iPhone and open it, go ahead and print something like a contact (click here for a guide)
7. When you get the screen headed up “Print“, press the blue “Choose“ button on the right of the “Printer“ box
8. Tap the + button and choose the “Print via 3G“ tab
9. Enter the user name and password for the Gmail account you put into WePrint on your computer.
10. Press “Save“ to save the settings.
11. You should now see a list of the printers you have available, select one and then tap Print

If you have an office network with a firewall that blocks email server access, you could use iDisk or another WebDAV server such as http://box.net. During step 5. select the type drop down in the WePrint settings to select iDisk or WebDAV. If you use box.net, the URL is http://box.net/dav

When printing, make sure the “Server“ field on the Print screen displays the server name starting with “Proxy:“. WePrint doesn't need to be running to print via proxy, and it is generally not restricted by firewalls. WePrint can be started later to collect the printed documents, so is great when traveling

If you have any issues with the setup then please see our Print via Proxy troubleshooting section

Quick Link

Documents To Go Premium supports the "Open in" feature for the iPad which means it makes it very easy to Print your file as soon as you are done editing.

There are two ways to print from Documents To Go Premium using [app].

Method 1 - Open in (preferred and easiest)
1. View your document in Documents To Go Premium and then tap the i button second from the right at the bottom
2. Tap the Open in button and choose [app] - once the file is open tap "Print"

Method 2 - Share via iDisk/Dropbox/Box.net
1. In Documents To Go Premium tap the save button and save your document to your preferred cloud storage
2. Open [app] and go to the Places section
3. Select your Cloud storage service or tap the + to set it up
4. Check your document and tap Print

If you get a blank page or have any issues please click here to go to the troubleshooting section.

Quick Link

Currently there is no way to use the iPad file sharing feature with Pages/Numbers/Keynote, it does not have the “Open in...“ functionality built in yet.

However there are currently three ways to print items from Pages/Numbers/Keynote on your iPad using PrintCentral

Method 1 - Email
1. Go to the My Documents/My Spreadsheets in Pages/Numbers/Keynote, choose your document and tap the action button (button with an arrow on it)
2. Select “Send via Email“ and choose your format (tip: PDF format will give you the most compatibility with printers and systems)
3. Email it to the email account you have set up in the Apple Mail app
4. Open Apple Mail and tap on the email, now tap and hold on the attachment and select “Open in...“ and choose PrintCentral from the list
5. The document will open in [app] tap Print in the top right corner

Method 2 - Share via iWork.com
1. Go to the My Documents/My Spreadsheets in Pages/Numbers/Keynote, choose your document and tap the action button (button with an arrow on it)
2. Select “Share via iWork.com“ and sign using in using your apple ID. You can either use your iTunes account you use to purchase apps from the iTunes store, your MobileMe account or create a new Apple ID by tapping the link
3. Type your own email address or someone you may want to share the file with and then tap “Share“
4. Go to [app], tap on the browser and then tap on the Bookmarks button and select iWork.com
5. Log in using the same account you used in Step 2. If you are going use this frequently then check the “Keep me signed in for 2 weeks option“ - checking this option will mean you do not need to sign in when you open [app] to access your documents until two weeks is up.
6. Tap on the document you wish to print and then tap the top middle or top right print button

Method 3 - In App Email
1. Make sure your email account is set up in the Email section of PrintCentral. For a guide to email set up click here
2. Go to the My Documents/My Spreadsheets in Pages/Numbers/Keynote, choose your document and tap the action button (button with an arrow on it)
3. Select “Send via Email“ and choose your format (tip: PDF format will give you the most compatibility with printers and systems)
4. Email it to the email account you have set up in PrintCentral
5. Open [app], tap on “Email“, view your account and select the email - now tap on the attachment to view it
6. Tap Print in the top right corner

If you get a blank page or have any issues please click here to go to the troubleshooting section.

Quick Link

Images can be printed using different sizes and paper trays. Paper tray selection will depend on your System and printer support. You can select the image size on the iPad/iPhone, in the bottom of the print screen when printing images. If you use the default image size, the size will be taken from the image size field in the WePrint settings -> Images tab.

For photo printing, it is best to use "Fill page". If photos are cut off or you see white bands, you can adjust the image margins in the WePrint settings - Images tab. You can use negative margins to extend the print area if needed.

If images don't appear to be the correct size, you can also adjust the "Image scaling" setting in the WePrint settings to adjust the image scale to suit your printer. This will apply to all image size formats that you select on the iPhone eg. 3x5, 4x6, except “Fill Page“

Quick Link

Contacts can be selected from your contact list. Select a group to view its contacts. When viewing the Contacts screen, you can select one or more contacts and then press Print to print them.

Press the Sort by “First“ and “Last“ buttons to change the sort order. Enter some text in the Search field to filter the list of contacts you want to see.

If you have a DYMO LabelWriter you can print address/shipping labels by tapping on “Contacts“, select a contact and tap Print. In the Print screen select your DYMO LabelWriter by pressing the blue arrow in the “Printer“ box. Scroll to the bottom of print screen and tap on “Contact layout“, select the correct label that is loaded in your DYMO LabelWriter and either the work or home address option. If you have the LabelWriter Twin you can select the right or left roll in the “Tray selection“ at the bottom of the print screen.

Quick Link

Our software can't provide a printing service to other applications due to the iPad/iPhone operating system restrictions. Files from other apps could be emailed or shared via iDisk or your computer with [app] for printing if it is supported. If you can copy and paste the data from the other App, you could use our App PrintCentral or ClipPrinter to print text, images and web addresses.

Another work around is you can also capture a screenshot of the other app's screen and print the image from [app]. To take a screenshot, view your item and hold down the home button in the bottom of your iPhone and then push the button on top of your iPad/iPhone. The screen will flash and the resulting image will be placed on your photo gallery. Open the [app] and view your photo album and select the screenshot to print.

Other applications can be modified to provide printing functionality using the WePrint software, but it is up to the manufacturer to modify their own software. We would be happy to talk with any application developer who wants to include printing for their software.

Quick Link

Because iOS devices do not have native print drivers certain printers may give variable “quality of printing” results. As well as providing direct WiFi printing we have developed a method of printing from the iPhone, iPad or iPod Touch that will deliver the same consistent high quality printing output you get from your Mac or PC. By using the free WePrint helper application on your computer you will be able to print ALL document types, to ANY printer available to your Mac or PC, at the very best quality.

If WePrint is required on your Mac or PC you will not need to touch or be near your computer to print, you simply tap print on your iPad, iPhone or iPod Touch and the computer will act as a relay and automatically pass the print job from your device onto your printer without user intervention

Installing WePrint on your Mac or PC will also give you the ability to print via 3G/EDGE, so even when you are out of your office/home you can quickly and easily send print jobs to your printer from your iPad, iPhone or iPod Touch.

You can download WePrint helper software by clicking here

Once installed [app] should find all your printers on WePrint automatically, if this is not the case then click here to go to the trouble shooting section.

Quick Link

Follow the steps below to import files from your computer using WePrint

1. Make sure you have WePrint installed on your computer
   (You can download the free WePrint software by clicking here)
   
2. Open Weprint on your computer and click on the “Settings“ button, now go to the “Sharing“ tab
3. Half way down the Sharing tab screen you will see a button with “Choose“ on it, click this and then select the folder you wish to use to share your files. This may be your entire Documents or My Documents folder, or you may wish to have a separate folder just for files your want to transfer to the iPad/iPhone
4. Go to your iPad/IPhone and open [app], go to the Files/Documents section and hit the + button and then tap “Import“
5. If WePrint is not listed then tap “Add Server“, it should find WePrint automatically, if it doesn't check our troubleshooting section
6. You will now see a list of files and documents that is the contents of the folder you selected in step 2
7. Tap to select one or multiple files or documents and then tap “Save“

You can also retrieve files from online storage (i.e. iDisk or WebDav enabled stores), see the “iDisk/WebDAV Access“ section below to find out more information

Quick Link

You can mount your iPad or iPhone as a disk on your computer and you will then be able to freely move files and folders on and off the disk - for a step by step guide Click here for Mac and Click here for Windows Quick Link

Plug your device into the USB cable that was supplied by Apple and click on the device name in iTunes, now click on the “Apps“ tab and scroll to the bottom. Select [app] and then click “Add...“ and choose your document or file, repeat until you have all that you require. The documents and files will be in the “Shared“ folder in the “Files“ section of [app]

You can also retrieve files from online storage (i.e. iDisk or WebDav enabled stores), see the “iDisk/WebDAV Access“ section below to find out more information

Quick Link

Make sure you have Bluetooth enabled in the Transfer -> Receive section of the app, select a 'Clip' and tap the action button (with square menu) and then select “Transfer“, select the correct device and tap “Send“

To use this feature in [app] you will need to purchase the Clipboard Archive and Transfer in app upgrade

Quick Link

Make sure you have Bluetooth enabled in the Transfer -> Receive section of the app, select a 'Clip' and tap the action button (with square menu) and then select “Transfer“, select the correct device and tap “Send“ Quick Link

Make sure you have WePrint installed (WePrint software is free and can be downloaded here). Once WePrint is installed [app] should find it automatically, if it does not see the TroubleShooting section for help with connections issues. Once you see your server in the “Transfer“ section select a 'Clip' and tap the action button (with an arrow on it) and then select “Transfer“, select your computer and tap “Send“. Once done open the appropriate software on your PC or Mac and click the “Edit“ menu and select “Paste“.

To use this feature in [app] you will need to purchase the Clipboard Archive and Transfer in app upgrade

Quick Link

Make sure you have WePrint installed (WePrint software is free and can be downloaded here). Once WePrint is installed [app] should find it automatically, if it does not see the TroubleShooting section for help with connections issues. Once you see your server in the “Transfer“ section select a 'Clip' and tap the action button (with an arrow on it) and then select “Transfer“, select your computer and tap “Send“. Once done open the appropriate software on your PC or Mac and click the “Edit“ menu and select “Paste“. Quick Link

Make sure you have WePrint installed (WePrint software is free and can be downloaded here). Once WePrint is installed it should automatically find your iPad/iPhone, if it does not see Troubleshooting below for help with connections issues. Ensure you go to the WePrint Settings -> Sharing and check the “Enable Clipboard sharing for ClipPrinter“ option.

Once done copy something from an application on your PC or Mac, go to WePrint on your PC or Mac, click the “Send Clipboard“ button, select your device and click send.
Note: Make sure you have ClipPrinter running and your iPad/iPhone is awake when you transfer from your PC or Mac

To use this feature in [app] you will need to purchase the Clipboard Archive and Transfer in app upgrade

Quick Link

Make sure you have WePrint installed (WePrint software is free and can be downloaded here). Once WePrint is installed it should automatically find your iPad/iPhone, if it does not see Troubleshooting below for help with connections issues. Ensure you go to the WePrint Settings -> Sharing and check the “Enable Clipboard sharing for ClipPrinter“ option.

Once done copy something from an application on your PC or Mac, go to WePrint on your PC or Mac, click the “Send Clipboard“ button, select your device and click send.
Note: Make sure you have ClipPrinter running and your iPad/iPhone is awake when you transfer from your PC or Mac

Quick Link

You can setup one or more email accounts to collect and print your emails. To add a new account, press + at the top of the email account screen and select an email account type from the list. If your email account type is not in the list, use the “Other“ type and proceed to the edit account screen.

You will then need to enter your User Name, Password and Host Name with your incoming server details (if not already filled). If you need to use SSL then slide the “Advanced“ button to show the additional fields. You can also set a custom port number there too.

Quick Link

PrintCentral, PrintBureau and Print n Share will enable you to use the “Open in...“ feature available in Apple Mail app to view and print attachments if you are using an iPad.

Unfortunately iPhone applications are blocked from accessing email in Apple's Mail app so we built a way that you can get a copy of your email and attachments and print them. You will have to enter your email account details in [app] but we have most common account types as presets so only require you to enter a user name and password, it usually takes just a few minutes.

Quick Link

If you use the paid for Yahoo! email just choose the “Yahoo! Plus“ account option and fill in your user name and password.

If you use the free Yahoo! email service then please follow the steps below, ensure you do step one first otherwise you will get errors setting up your account.

1. Log into your Yahoo account using a web browser on your computer and go to the “Options“ menu and change your account to “Classic Mode“. Click here to go to the Yahoo login screen
2. Go back your iPad/iPhone/iPod Touch and open [app]
3. Tap on “Email“ and then tap +
4. Choose the “Yahoo Classic“ account type
5. Fill in your user name and password - all other settings are correct
6. Tap test and you will get a green check mark

Quick Link

[app] will enable you to access most Exchange 2007 servers using OWA. Exchange OWA uses a web interface to access to your Exchange account.

1. Open [app]
2. Tap on “Email“ and then tap +
3. Choose the “Exchange OWA“ account type
4. Fill in your user name and password, in the URL field fill in the web address of your Exchange OWA login page (usually something like http://email.mycompany.com/owa). This is the same address you use when you are accessing your email via an internet web browser on your computer
5. Tap test and you will get a green check mark

If you have any issues you can troubleshoot your OWA connection here

Quick Link

If you use Comcast email click here to see a full setup guide Quick Link

If you use Bellsouth email click here to see a full setup guide Quick Link

If you use Verizon email click here to see a full setup guide Quick Link

If you use SBCglobal email click here to see a full setup guide Quick Link

All legacy BellSouth customers have been migrated to the new AT&T/Yahoo platform. Choose the POP3 Account type and use the information for all legacy BellSouth customers below

Incoming (POP3): pop.att.yahoo.com
Incoming User Name: Full AT&T email address, including domain (e.g. yourname@bellsouth.net)
Secure connection (SSL) On

Outgoing (SMTP): smtp.att.yahoo.com
Outgoing User Name: Full AT&T email address, including domain (e.g. yourname@bellsouth.net)
Outgoing mail secure connection (SSL) On

Quick Link

If you want to send files and notes via email then you need to set up an out going email server. Open [app] and on the first screen click the "Cog" button on the top left. Now click on “Outgoing Mail Server“ and click “Add“ at the top right. Fill in the details of your outgoing server. Quick Link

You can enter a web page address, or copy and paste from Safari to the address bar at the top of the screen to display that web page. Click on links within the web page to navigate to other pages. Once you have the page you want to print, press the “Print“ button in the top right of the screen and you can choose to “Print from screen“ (what you see in front of you), or “Print from address“ which will load the page from the website as an original and print it. Quick Link

Unfortunately iPad/iPhone applications are blocked from accessing web pages in Safari, so we built a way that you can navigate and print a web page using the browser in [app]. Quick Link

You can import bookmarks from most browsers on your Mac or PC. Check your browser instructions on exporting bookmarks (Exporting guide here), and save your bookmarks as an HTML file inside your WePrint shared files directory. The location of this directory is in the WePrint settings - “Sharing” tab.

To import the bookmarks into [app], press the Web pages button then the “Bookmarks“ button to view and edit your bookmarks.

Press the Add files button on the bottom of the screen to go to your WePrint server folder.
Select the bookmarks file you just exported and press the “Import” button to complete the import.

Quick Link

If you wish to import your bookmarks from your computer please see below how you can first export your bookmarks from your browser.

Internet Explorer 7
Go to “Files“ menu, select “Import and Export“ click next & select “Export Favorites“

FireFox 3 PC
Go to "Bookmarks" menu, select “Organize Favorites“ select “Import & Backup“ and select “Export HTML“

FireFox 3 Mac
Go to “Bookmarks“ menu, select “Organize Favorites“ select button with star on it and select “Export HTML“

Safari 4 PC
Click on “Cog“ button on right & select “Show Menu Bar“. Then go to “File“ menu and select “Export Bookmarks“

Safari 4 Mac
Go to “File“ Menu and select “Export Bookmarks“

Quick Link

Open [app] on your iPad/iPhone and follow the steps below

1. Tap on “Files“ or “Places“
2. Tap the + button of the screen and click “Import“
3. Click the + button at the top of the screen
4. Select the either iDisk, WebDAV or Box.net
5. For iDisk enter your user name and password, you can rename iDisk by tapping in the “Name“ field
6. For WebDAV enter your user name and password as well as the URL to access the service (the URL will be available for your providers website).

You can rename your service by tapping in the "Name" field

Here are some sample server settings:
Box.net: URL="http://box.net/dav"
MyDisk.se: URL="https://mydisk.se/username/" Where "username" is your username. NOTE: Make sure the URL ends with "/"

Quick Link

Open [app] on your iPad/iPhone and follow the steps below

1. Tap on “Files“ or “Places“
2. Tap the + button of the screen and click “Import“
3. Click the + button at the top of the screen
4. Select the either iDisk, WebDAV, Google Docs, Dropbox, Box.net or FTP (Google Docs, Dropbox and FTP support is currently in PrintCentral, PrintBureau and Print n Share apps only)
5. For iDisk enter your user name and password, you can rename iDisk by tapping in the “Name“ field
6. For Dropbox enter your username and then tap “Test“, it will ask for your password in the next screen.
7. For WebDAV enter your user name and password as well as the URL to access the service (the URL will be available for your providers website).
8. For FTP enter your user name and password, you can change the port or rename FTP by tapping in the “Port“ or “Name“ field

You can rename your service by tapping in the "Name" field

Here are some sample server settings:
Box.net: URL="http://box.net/dav"
MyDisk.se: URL="https://mydisk.se/username/" Where "username" is your username. NOTE: Make sure the URL ends with "/"

Quick Link

Open [app] on your iPad/iPhone and follow the steps below

1. Tap on “Files“ or “Places“
2. Tap the + button of the screen and click “Import“
3. Click the + button at the top of the screen
4. Select the either iDisk, WebDAV, Google Docs, Dropbox, Box.net or FTP (Google Docs, Dropbox and FTP support is currently in PrintCentral, PrintBureau and Print n Share apps only)
5. For iDisk enter your user name and password, you can rename iDisk by tapping in the “Name“ field
6. For Dropbox enter your username and then tap “Test“, it will ask for your password in the next screen.
7. For WebDAV enter your user name and password as well as the URL to access the service (the URL will be available for your providers website).
8. For FTP enter your user name and password, you can change the port or rename FTP by tapping in the “Port“ or “Name“ field

You can rename your service by tapping in the "Name" field

Here are some sample server settings:
Box.net: URL="http://box.net/dav"
MyDisk.se: URL="https://mydisk.se/username/" Where "username" is your username. NOTE: Make sure the URL ends with "/"

To use this feature in [app] you will need to purchase the Remote Server Support in app upgrade

Quick Link

Firstly you need to ensure your Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP account is set up (setup guide), then follow these steps.

1. Open [app] on your iPad/iPhone and select “Documents“ or “Files“
2. Tap once on the document you wish to transfer so a check mark appears beside it
3. Tap the button with the arrow on it (3rd from right) and select move
4. Tap on the down arrow at the top opposite “Local Files“
5. Select your iDisk account and once connected tap the folder you wish to move the document to. You can access folders by clicking the down arrow beside the folder icon.

To use Dropbox, Google Docs and FTP in [app] you will need to purchase the Remote Server Support in app upgrade

Quick Link

Firstly you need to ensure your Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP account is set up (setup guide), then follow these steps.

1. Open [app] on your iPad/iPhone and select “Documents“ or “Files“
2. Tap once on the document you wish to transfer so a check mark appears beside it
3. Tap the button with the arrow on it (3rd from right) and select move
4. Tap on the down arrow at the top opposite “Local Files“
5. Select your iDisk account and once connected tap the folder you wish to move the document to. You can access folders by clicking the down arrow beside the folder icon.

Quick Link

Firstly you need to ensure your Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP account is set up (setup guide), then follow these steps.

1. Tap on Places and select your Dropbox, Google Docs, Box.net, iDisk, WebDAV or FTP service
2. Navigate to the folder containing the document you wish to open and tap the check box beside it so a check mark appears
3. Tap the button with the Square speech box on it (4th from the left) and select “Open in...“ and then tap the appropriate iWorks app

Quick Link

Firstly you need to ensure your Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP account is set up (setup guide), then follow these steps.

1. Tap on Places and select your Dropbox, Google Docs, Box.net, iDisk, WebDAV or FTP service
2. Navigate to the folder containing the document you wish to open and tap the check box beside it so a check mark appears
3. Tap the button with the Square speech box on it (4th from the left) and select “Open in...“ and then tap the appropriate iWorks app

To use Dropbox, Google Docs and FTP in [app] you will need to purchase the Remote Server Support in app upgrade

Quick Link

SnowTrails use the inbuilt GPS to track your runs down the mountain. It will also enable to play back your runs to your friends. Quick Link

Yes, SnowTrails is not restricted to certain mountains Quick Link

No, this app requires a GPS and the iPod Touch does not have that functionality Quick Link

If you have an issue then try our Interactive Troubleshooter it has many answers to common problems. Quick Link

If you can't see any fixes for your issue then please feel free to contact the 24/7 support help desk by clicking here Quick Link

1. If you don't have WePrint installed on your PC or Mac computer, you can install it by clicking here
2. On rare occasions connection problems occur and are usually caused by your Firewall. Check the Windows or Macintosh help page to make sure your firewall isn’t blocking connections. Try turning off your firewall temporarily to test it.
3. In the app print screen, press the blue “Choose“ button beside the printer field. In the next screen press “Add Server“ and if it doesn't find it automatically, enter the WePrint server details.
4. Try also changing the WePrint port number in the WePrint Settings - Advanced tab. Set the custom port number to 8081 or 8082 etc. Make sure you change the port on the iPhone too if you do this.
5. Check that your iPhone/iPad is connected to your Wi-Fi router with a password if it needs one. Some routers allow guest access with no password, but that blocks access between devices in the same network. If your router has password access, enter it in your iPhone/iPad settings.
6. Some routers have a feature in the router Admin screens called “AP Isolation“. This will block access between devices. Check that “AP Isolation“/“Wireless Client Isolation“ is off.

If find after trying all of these steps you are simply blocked for no reason, or you want to print via 3G/Edge you can use the “Print via Proxy” option in the WePrint settings. We strongly recommend you set up a new Gmail account in the WePrint settings. You can use another email account but it is much easier to create a Gmail account and use the default settings. Make sure you don't use this gmail account in any other email application or the WePrint emails may be removed.

On the iPad/iPhone, when you get the Print screen, press the blue “Choose“ button beside the printer name and then press the “Add Server“ button. Press the “Print via Proxy“ tab and enter the same email account as WePrint. Press “Save“ to save the settings.

If you have an office network with a firewall that blocks email server access, you could use iDisk or another WebDAV server such as http://box.net. Tap on the “Type“ field in the Print via Proxy tab on the iPhone, or select the type drop down in the WePrint settings to select iDisk or WebDAV. If you use box.net, the URL is http://box.net/dav

When printing, make sure the “Server“ field on the Print screen displays the server name starting with “Proxy:“. WePrint doesn't need to be running to print via proxy, is generally not restricted by firewall's, and can be started later to collect the printed documents, so is great when traveling

Quick Link

The server address and port tell your iPhone where your WePrint server is so it can communicate with it. The main window of the WePrint server (on your desktop or laptop computer) will display these values so you can copy them to your iPhone. You can change the port number by clicking on WePrint -> Settings -> Advanced -> Use custom server port number. Try changing the port to 8081 or 8082 Quick Link

It appears as if your printer doesn't support the standard background printing without a print dialog. Go to WePrint Settings -> Advanced and try changing your WePrint setting to “Compatibility Printing mode“ Quick Link

Do you have “Proxy:“ showing in the server field of the Print screen on the iPhone? If not, use the blue “Choose“ button beside the Printer field to select or add a proxy server.

1. If you are having problems using “Print via Proxy“ the first thing you should do is create a Gmail account purely for “Print via Proxy“. This is to avoid other apps deleting emails from this account. It doesn't mean that you can't print emails from other email accounts.
2. Quit WePrint, delete all WePrint subject emails in the gmail inbox and start WePrint again.
3. Go to the the “Print via Proxy“ option in the WePrint settings. Turn on “Remote printing via and Email/WebDAV server“. Make sure the gmail account and password is entered and press the “Test“ and then the “Save“ button.
4. Go to your gmail inbox and make sure there is a new WePrint email there. It should contain a single attachment. if not, check your settings in WePrint.
5. Once that is set up go to the iPhone/iPad and when you get the Print screen, press the blue “Choose“ button beside the printer name (or and then press the “Add Server“ button. Press the “WePrint via Proxy“ tab and enter the same email account as WePrint. Press “Save“ to save the settings.

It should tell you how many WePrint servers it has found and show you the printers for the first server. Select a printer and then tap the “Print“ button. There will be a slight delay as WePrint waits to check the gmail account. To print instantly, open the “Printing over 3G“ tab in WePrint and click the “Check now“ button.


Do not set up your Print via Proxy gmail account in the email accounts screen of the iPhone/iPad App. It is only used for printing and so only needs to be added in the Add WePrint server screen.

Quick Link

Check our Email Section for setup help. Also check that your email account User Name, Password and Server Name match those supplied for your email account. Check if your email account uses POP or IMAP and change the setting accordingly using the “Advanced“ slider at the bottom of the edit account screen to show the switch. If you still have problems use the email button on the error window to email your error to our support department by doing the following:

1. Press the “Help“ button when you see the error.
2. In the web page of email help, scroll to the top and enter your details in the form to send us the error log.

Quick Link

Quick Link