EuroSmartz
 
#1 for business apps on iPad, iPhone, and Android

Help for

Getting Started
The basics - A guide to buttons
The Print Button. You will see this throughout [app], tap it to print the item on the current page being viewed (you may need to select an item first).
The View Button. Once you check an item on a page you can tap this button and it will open and display the item for you.
The Action Button. Check an item and then tap to see the options - Depending on where you are in [app] the action button will enable you to move items, rename, zip files, export, Open In... etc.
The Folder Expander. Tap the colored arrow beside a folder to list all of the items in that folder. You can then check items and print, file, move or open them.
The Checkbox. Wherever you see a checkbox it can be tapped so it becomes checked, you can then decide the action you wish to carry out on the checked item using the variety of buttons in [app]. You can check multiple boxes by tapping on as many as you wish.
The GoTo Page Button. If you are viewing a PDF you can use this button to jump to a specific page.
The Add/New Button. Wherever you see this button you will be able to create new things like accounts, folders, Notes or add items and import files.
The Check All Button. This will enable to you to check all items in a list (handy for bulk deleting or moving).
The Delete Button. Says it all really, check an item and tap this button to delete it.
The Edit Button. Wherever you see this button you will be able to tap it and edit the items displayed on that page.
The Bookmark Button. When you are using web pages in [app] this button will display your bookmarks. You can import bookmarks from your computer, click here for guide.
The Reload Button. This button will reload what you are looking at, it is found in Email inside [app] or with web pages.
The Compose Button. This button will create a new email for you in the Email section of [app].
The Copy Button. This will enable you to copy text or items that are either highlighted or checked
The Paste Button. With this button you can paste an item that you have just copied.
The App Info Button. Tap this to get information about the version of [app] you have as well as other useful data.
The PDF button, check a few files and tap this to convert them into a PDF.
The Import Files Button. This button enables you to import files and documents into [app].
The New Folder Button. This button enables you create a new folder to contain notes in [app].
These buttons will be available after you get the in-app upgrade for PrintDirect
Quick Link
Lets go ahead and print something!
Okay, now you are ready to try printing something for the first time. Lets try printing the "Getting Started" file that can be found in the Files or Documents section of [app].
  1. If you have a Wifi printer go to step 2. - if your printer is USB or Bluetooth then you will need to install WePrint helper software on your Mac or PC. It is a free download and you can get it by clicking here.
  2. Open [app] on your iPad/iPhone or iPod Touch
  3. Tap on the Files or Documents button
  4. Tap on "Getting Started - Test Print file.txt" so its contents are displayed.
  5. Tap on the Print button in the top right of the screen.
  6. In the next screen headed up 'Print' tap the blue "Choose" button in the "Printer" field half way down the screen
  7. All of your printers will be listed, if so jump to step 9.

    If you are using WePrint the app should find WePrint automatically and display your printers. If this is not the case then tap the + in the top right and enter your WePrint server address manually and click "Connect". If it still does not find WePrint then see our connection troubleshooter

  8. Select the printer you want to use by tapping on it. If this is your first print you will see a test section that will enable you to test and find the correct protocol for your printer - tap on each of the test buttons and when you see the results tap on Yes or No
  9. You will now be back at the Print screen and just tap on the "Print" button and your contact will print out

If you get a blank page or have any issues please click here to go to the troubleshooting section.

Quick Link
Lets go ahead and print something!
Okay, now you are ready to try printing something for the first time. Lets try a contact, they are the best and easiest place to start.
  1. If you have a Wifi printer go to step 2. - if your printer is USB or Bluetooth then you will need to install WePrint helper software on your Mac or PC. It is a free download and you can get it by clicking here.
  2. Open [app] on your device
  3. Tap on the "Contacts" button/tab
  4. Tap on All "Contacts"
  5. Tap on a contact to check it
  6. Tap on the Print button in the top right of the screen.
  7. In the next screen headed up 'Print' tap the blue "Choose" button in the "Printer" field half way down the screen
  8. All of your printers will be listed, if so jump to step 9.

    If you are using WePrint the app should find WePrint automatically and display your printers. If this is not the case then tap the + in the top right and enter your WePrint server address manually and click "Connect". If it still does not find WePrint then see our connection troubleshooter

  9. Select the printer you want to use by tapping on it. If this is your first print you will see a test section that will enable you to test and find the correct protocol for your printer - tap on each of the test buttons and when you see the results tap on Yes or No
  10. You will now be back at the Print screen and just tap on the "Print" button and your contact will print out

If you get a blank page or have any issues please click here to go to the troubleshooting section.

Quick Link
Lets go ahead and print something!
Okay, now you are ready to try printing something for the first time. Lets try a month view, it is a good place to start.
  1. If you have a Wifi printer go to step 2. - if your printer is USB or Bluetooth then you will need to install WePrint helper software on your Mac or PC. It is a free download and you can get it by clicking here.
  2. Open [app] on your iPad/iPhone or iPod Touch
  3. Tap on "Month"
  4. Tap on the Print button in the top right of the screen.
  5. In the next screen headed up 'Print' tap the blue "Choose" button in the "Printer" field half way down the screen
  6. All of your printers will be listed, if so jump to step 9.

    If you are using WePrint the app should find WePrint automatically and display your printers. If this is not the case then tap the + in the top right and enter your WePrint server address manually and click "Connect". If it still does not find WePrint then see our connection troubleshooter

  7. Select the printer you want to use by tapping on it. If this is your first print you will see a test section that will enable you to test and find the correct protocol for your printer - tap on each of the test buttons and when you see the results tap on Yes or No
  8. You will now be back at the Print screen and just tap on the "Print" button and your contact will print out

If you get a blank page or have any issues please click here to go to the troubleshooting section.

Quick Link
Lets go ahead and print something!
[app] has a PDF sample document so you are able to see how the app works with your printer.
  1. If you have a Wifi printer go to step 2. - if your printer is USB or Bluetooth then you will need to install WePrint helper software on your Mac or PC. It is a free download and you can get it by clicking here.
  2. Open [app] on your iPad/iPhone or iPod Touch
  3. Tap on the "Printer Setup" button
  4. In the next screen headed up 'Print' tap the blue "Choose" button in the "Printer" field half way down the screen
  5. All of your printers will be listed, if so jump to step 6.

    If you are using WePrint the app should find WePrint automatically and display your printers. If this is not the case then tap the + in the top right and enter your WePrint server address manually and click "Connect". If it still does not find WePrint then see our connection troubleshooter

  6. Select the printer you want to use by tapping on it. If this is your first print you will see a test section that will enable you to test and find the correct protocol for your printer - tap on each of the test buttons and when you see the results tap on Yes or No
  7. You will now be back at the Print screen and just tap on the "Print" button and the PDF will print out

If you get a blank page or have any issues please click here to go to the troubleshooting section.

Quick Link
Multi-Users & Indivdual Accounts/Profiles
Can I have separate users accounts for email and documents?
Yes, [app] supports multiple users on the same iPad and will enable you to separate and privately store email accounts, documents, web pages and many other items.
Quick Link
How do I set up multiple user accounts/profiles?
Follow the steps below
  1. Open [app] and tap on "Settings"
  2. Tap on "Multiple users (Enter a new password)" - Read the popup and then tap "OK"
  3. Create an Admin password. Please do not forget this password, because of security reasons there is no way to recover it - you will need to reinstall the app if it is lost.
  4. Tap on the + button in the top right of the screen and enter a new username and password and tap "Add" (You can also add a picture if you wish)
  5. To add further users simply repeat the previous step.
  6. To swap to the new user tap on the user name and enter the password.
  7. Once you swap to the new account you can set up email accounts for each user and also store documents etc. Each user has it's own, separate secure area that is not accessed by other users of [app]

Note: Once you set up the different user accounts in [app] everytime you exit or suspend the app and open it again it will prompt you to select a user and enter a password.

Quick Link
Printing
What printers can I print to?
You can print direct to most WiFi printers or by installing the WePrint helper software on your Mac or PC you can print to any printer connected to your computer via USB cable, network, WiFi, BlueTooth or other means.
Quick Link
Do I have to buy an ePrint printer to be able to print directly from this app?
No, [app] supports printing direct to most existing WiFi printers which means your printer will automatically be listed and enable you to select it. Once you select your printer just tap "Test" on each of the options and this will ensure you use the best possible method for printing. You do not need to upgrade your printer for to use it with this app.
Quick Link
Can I print direct to my existing WiFi printer/what is WePrint?
[app] supports printing direct to most WiFi printers which means your printer will automatically be listed and enable you to select it. Once you select your printer just tap "Test" on each of the options and this will ensure you use the best possible method for printing.

If your printer is having issues, or you do not have a WiFi printer - you can use the free WePrint relay software on your Mac or PC. If WePrint is required you will not need to touch or be near your computer to print, you simply tap print on your iPad, iPhone or iPod Touch and the computer will act as a relay and automatically pass the print job from your device onto your printer without user intervention

Installing WePrint on your Mac or PC will also give you the ability to print via 3G/4G, so even when you are out of your office/home you can quickly and easily send print jobs to your printer from your iPad, iPhone or iPod Touch.

You can download WePrint helper software by clicking here

Once installed [app] should find all your printers on WePrint automatically, if this is not the case then click here to go to the trouble shooting section.

Quick Link
Printing using 3G/4G instead of WiFi
Quick Start Guide
  1. Create a new gmail account from this Gmail Link
  2. Add the gmail username and password to the Print via Proxy tab in the Settings of WePrint, installed on your computer or download by clicking here
  3. On your iPad/iPhone, tap on the "+" button when you view the Printers screen. Add the gmail username and password in the Print via 3G/4G tab.

Generally, when you are in your local WiFi network [app] will automatically find your WePrint server in your network and allow you to print straight away. If you are not in the same network as the WePrint server, or you want to print via 3G/4G you can use the "Print via Proxy" option in the WePrint settings.

We strongly recommend you set up a new Gmail account in the WePrint settings. WePrint produces authentication email that sit in the inbox, if you use an existing account it may get cluttered with these emails.

Please do not confuse the Print via Proxy function with printing from an email account, we are simply using this Gmail account as a transport method. If [app] allows it, you can set up your email accounts to print in "Email" section of the app on your iPhone/iPad

Full Instructions

  1. Click here to create a new Gmail account. You can use another email account but the app works best with Gmail and all the settings are preset. It is the quickest and easiest way to get it set up and working. Make sure you don't use this gmail account in any other email application or the WePrint emails may be removed.
  2. Download and install the free WePrint software on your Mac or PC by clicking here
  3. Go to WePrint on your computer and click the "Settings" button, now click on the "Print via Proxy" tab
  4. Check the "Remote Printing via an Email/WebDAV server" option
  5. Enter the user name and password of the new Gmail account and hit test, a green check mark will appear
  6. Go to [app] on your iPad/iPhone and open it, go ahead and print something like a contact (click here for a guide)
  7. When you get the screen headed up "Print", press the blue "Choose" button on the right of the "Printer" box
  8. Tap the + button and choose the "Print via 3G/4G" tab
  9. Enter the user name and password for the Gmail account you put into WePrint on your computer.
  10. Press "Save" to save the settings.
  11. You should now see a list of the printers you have available, select one and then tap Print

If you have an office network with a firewall that blocks email server access, you could use iDisk or another WebDAV server such as http://box.net. During step 5. select the type drop down in the WePrint settings to select iDisk or WebDAV. If you use box.net, the URL is http://box.net/dav

When printing, make sure the "Server" field on the Print screen displays the server name starting with "Proxy:". WePrint doesn't need to be running to print via proxy, and it is generally not restricted by firewalls. WePrint can be started later to collect the printed documents, so is great when traveling

If you have any issues with the setup then please see our Print via Proxy troubleshooting section

Quick Link
Printing using Google Cloud Print
Before you can use Google Cloud Printing on your iPad or iPhone, you will need to set up GoogleCloud Print by clicking here

The first step from that page is to install Google Chrome

And then enable your printers with these steps

If you have any issues installing Google Cloud Print, please contact Google.

Once you have installed Google Cloud Print and have printed a test page, then you can set it up in our App:

  1. When you get the the Print screen in our App on the iPad/iPhone, tap on the "Choose" button.
  2. Tap on the "+" button in the top right of the "Printers" screen and then tap on the "Google Cloud" tab.
  3. Then you can enter the same gmail account details as you set up earlier for the GCP install and tap on "Save".
  4. If GCP has been setup correctly and the username/password is correct, you should be taken back to the Printers screen where you can select your GCP printer and print.
Quick Link
Printing your Calendar (Require iOS 4 or above)
If you have CalPrint, PrintBureau, PrintCentral Pro, FileCentral or have purchased the in-app upgrade for Print n Share, PrintCentral or PrintDirect, you can use the calendar viewing and printing section to print your existing iPad or iPhone calendars.
  1. Open CalPrint, PrintBureau, PrintCentral Pro or tap on the Calendar button in PrintCentral, Print n Share or PrintDirect (ensure you have the in-app purchase completed)
  2. View either by List/Day/Week/Month
  3. Tap the print button
Quick Link
How do I print from Documents To Go Premium on the iPad/iPhone?
Documents To Go Premium supports the "Open in" feature for the iPad or iPhone which means it makes it very easy to Print your file as soon as you are done editing.

There are several ways to print from Documents To Go Premium using [app].

    Method 1 - Use "Open in" from "Documents" list view
  1. Tap on the blue arrow on the right of the Documents list view on the document you wish to print
  2. Tap the "Open in" button at the top right and choose [app]
    Method 2 - Use "Open in" while editing your document (Doc to Go v4.0)
  1. Tap the button on the bottom left with triangle on it and choose "Open in", then choose [app]
    Method 3 - Share via iDisk/Dropbox/Box.net
  1. In Documents To Go Premium tap the save button and save your document to your preferred cloud storage
  2. Open [app] and go to the Places section
  3. Select your Cloud storage service or tap the + to set it up
  4. Check your document and tap Print

If you get a blank page or have any issues please click here to go to the troubleshooting section.

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
How do I print from Pages/Numbers/Keynote on the iPad?
It is very quick and easy to print a document, spreadsheet or presentation from Pages, Numbers or Keynote. Simply follow the steps below
  1. View your document, spreadsheet or presentation in Pages, Numbers or Keynote
  2. Tap on the Wrench icon in the top right corner and tap on "Share and Print"
  3. Choose the "Open in Another app" option
  4. Choose the format of your document ([app] will accept any one of the 3 formats and preserve formatting no matter which option you choose)
  5. Tap on "Choose App" and select [app] from the list. If you have a lot of apps swipe right to left on the black box if you do not [app] first off
  6. [app] will now open - tap print and you are all done!

If you get a blank page or have any issues please click here to go to the troubleshooting section.

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Printing photos/images via WePrint
Images can be printed using different sizes and paper trays. Paper tray selection will depend on your System and printer support. You can select the image size on the iPad/iPhone, in the bottom of the print screen when printing images. If you use the default image size, the size will be taken from the image size field in the WePrint settings -> Images tab.

For photo printing, it is best to use "Fill page". If photos are cut off or you see white bands, you can adjust the image margins in the WePrint settings - Images tab. You can use negative margins to extend the print area if needed.

If images don't appear to be the correct size, you can also adjust the "Image scaling" setting in the WePrint settings to adjust the image scale to suit your printer. This will apply to all image size formats that you select on the iPhone eg. 3x5, 4x6, except "Fill Page"

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Printing Contacts/Address labels
Contacts can be selected from your contact list. Select a group to view its contacts. When viewing the Contacts screen, you can select one or more contacts and then press Print to print them.

Press the Sort by "First" and "Last" buttons to change the sort order. Enter some text in the Search field to filter the list of contacts you want to see.

If you have a DYMO LabelWriter you can print address/shipping labels by tapping on "Contacts", select a contact and tap Print. In the Print screen select your DYMO LabelWriter by pressing the blue arrow in the "Printer" box. Scroll to the bottom of print screen and tap on "Contact layout", select the correct label that is loaded in your DYMO LabelWriter and either the work or home address option. If you have the LabelWriter Twin you can select the right or left roll in the "Tray selection" at the bottom of the print screen.

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
A message says I need iOS 4.2 or higher for better quality printing: Why?
There are changes in iOS 4.2 that [app] takes advantage of to be able deliver high quality printing directly to most existing wifi printers, or to ALL printer via your Mac or PC. By updating your iPhone or iPad to iOS 4.2 you will get the same quality of printing using your existing printer that you do from your PC or Mac. If you are using WePrint on your Mac or PC to share your printer, this new update will mean that WePrint no longer needs to open applications on your Mac or PC to be able to print.
Quick Link
Can I print from other apps?
Yes, if the other app supports the standard Android "Share" protocol then you should be able to print from it. The following steps are simply a guide, the actual steps may differ depending on the app you are using.
  1. Open the app you wish to print from
  2. Tap the menu button, then tap "More"
  3. You should now see an option called "Share" or something similar
  4. Tap the "Share" option and then choose the "Print" app
Quick Link
Mobile Printing with no network available
You can use your iPhone 4 or iPhone 4s to print to a printer when you have no Wifi network available. An example of this would be if you are in a truck or if you are visiting hotel. Follow the steps below to enable mobile printing.
  1. Enable the "Personal Hotspot" in the iPhone settings app, which is found in "Settings"
  2. Connect your WiFi printer to the Personal Hotspot via WiFi (consult your printer instructions to see how to do this for your printer model)
  3. Open [app], tap on the Getting started document, tap on Print in the top right to show the Print screen. Then tap on "Choose" to find your WiFi printer and then tap print.

Note: You will need the "Personal Hotspot" function enabled on your iPhone to use this method, your carrier may charge extra for this so please check with them for further details.

Quick Link
Calendar Printing and Viewing (requires iOS 4 or above)
Printing Calendar
If you have CalPrint, PrintBureau, PrintCentral Pro, FileCentral or have purchased the in-app upgrade for Print n Share, PrintCentral or PrintDirect, you can use the calendar viewing and printing section to print your existing calendars.
  1. Open CalPrint or tap on the Calendar button in PrintBureau, PrintCentral Pro, FileCentral, PrintCentral, Print n Share or PrintDirect (ensure you have the in-app purchase completed where applicable)
  2. View either by List/Day/Week/Month
  3. Tap the print button
Quick Link
Quick jump to another day in Day or Week view using Month pop down
You will notice when you are in Day or Week view the date at the top is a blue button, by tapping on this button a month view will pop down and enable you to navigate quickly to another day.

Note: This feature requires the CalPrint, PrintBureau, PrintCentral Pro, FileCentral or an in-app upgrade for either Print n Share, PrintCentral or PrintDirect

Quick Link
Navigate to another Day or Week
If you are in Day or Week view you can swipe from right to left and the day or week will change

Note: This feature requires the CalPrint, PrintBureau, PrintCentral Pro, FileCentral or an in-app upgrade for either Print n Share, PrintCentral, PrintDirect

Quick Link
Can I only view one of my Calendars at a time?
No, you can view the all at the same time, if you go to the Settings in the app you can select any one of your calendars individually or as a group.

Note: This feature requires the CalPrint, PrintBureau, PrintCentral Pro, FileCentral or an in-app upgrade for either Print n Share, PrintCentral or PrintDirect

Quick Link
How do I email my calendar to a colleague?
Navigate to the view you want to email (List/Day/Week/Month) and then tap the Email button next to the Print button in the top right. This will open a new email from Mail and enable you to address it. Please note you need to have at least one email account setup in Apple Mail to use this.

Note: This feature requires the CalPrint, PrintBureau, PrintCentralPro, FileCentral or an in-app upgrade for either Print n Share, PrintCentral or PrintDirect

Quick Link
How do I add my Google Calendar or Exchange Calendar?
CalPrint, PrintBureau, PrintCentral Pro, FileCentral and the in-app upgrades for PrintCentral or Print n Share access the existing calendar information on the iPhone. To add further calendars go to the iPhone settings and to "Mail, Contacts, Calendars" and either add your email account (and toggle calendar sync on) or add a new CalDAV account. Once done your new calendar will instantly show in [app]

Note: This feature requires the CalPrint, PrintBureau, PrintCentral Pro, FileCentral or an in-app upgrade for either Print n Share, PrintCentral or PrintDirect

Quick Link
File & Document Transfer
Transfer files via iTunes (iOS 4 or above only)
  1. Plug your device into your Mac/PC using the USB cable that was supplied by Apple
  2. In the left hand column on iTunes click on your devices name (e.g Bobs iPad)
  3. Click on the "Apps" tab in the top center of the iTunes screen and scroll to the bottom of that page
  4. Select [app]
  5. Click "Add..." and choose your document or file from your computer
  6. Repeat previous step until you have all documents that you require.
  7. Once done open [app] on your iPhone/iPad and your documents will be in the "Shared" folder in the "Files" section

You can also retrieve files from online storage (i.e. iDisk or WebDav enabled stores), see the "iDisk/WebDAV Access" section below to find out more information

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Use WePrint to "Import" docs & files
Follow the steps below to import files from your computer using WePrint
  1. Make sure you have WePrint installed on your computer
    (You can download the free WePrint software by clicking here)
  2. Open WePrint on your computer and click on the "Settings" button, now go to the "Sharing" tab
  3. Half way down the Sharing tab screen you will see a button with "Choose" on it, click this and then select the folder you wish to use to share your files. This may be your entire Documents or My Documents folder, or you may wish to have a separate folder just for files your want to transfer to the iPad/iPhone
  4. Go to your iPad/iPhone and open [app], go to the Files/Documents section and hit the + button and then tap "Import"
  5. If WePrint is not listed then tap "Add Server", it should find WePrint automatically, if it doesn't check our troubleshooting section
  6. You will now see a list of files and documents that is the contents of the folder you selected in step 2
  7. Tap to select one or multiple files or documents and then tap "Save"

You can also retrieve files from online storage (i.e. iDisk or WebDav enabled stores), see the "iDisk/WebDAV Access" section below to find out more information

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Mount iPad/iPhone as a disk
You can mount your iPad or iPhone as a disk on your computer and you will then be able to freely move files and folders on and off the disk - for a step by step guide Click here for Mac and Click here for Windows

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
How do I transfer a Clip to another iPad/iPhone?
Make sure you have Bluetooth enabled in the Transfer -> Receive section of the app, select a 'Clip' and tap the action button (with square menu) and then select "Transfer", select the correct device and tap "Send"

FileCentral has this feature already enabled. To use this feature in [app] you will need to purchase the Clipboard Archive and Transfer in app upgrade

Quick Link
How do I transfer a Clip to another iPad/iPhone?
Make sure you have Bluetooth enabled in the Transfer -> Receive section of the app, select a 'Clip' and tap the action button (with square menu) and then select "Transfer", select the correct device and tap "Send"

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
How do I transfer a Clip to my PC or Mac?
Make sure you have WePrint installed (WePrint software is free and can be downloaded by clicking here). Once WePrint is installed [app] should find it automatically, if it does not see the TroubleShooting section for help with connections issues. Once you see your server in the "Transfer" section select a 'Clip' and tap the action button (with an arrow on it) and then select "Transfer", select your computer and tap "Send". Once done open the appropriate software on your PC or Mac and click the "Edit" menu and select "Paste".

FileCentral has this feature already enabled. To use this feature in [app] you will need to purchase the Clipboard Archive and Transfer in app upgrade

Quick Link
How do I a Clip transfer to my PC or Mac?
Make sure you have WePrint installed (WePrint software is free and can be downloaded here). Once WePrint is installed [app] should find it automatically, if it does not see the TroubleShooting section for help with connections issues. Once you see your server in the "Transfer" section select a 'Clip' and tap the action button (with an arrow on it) and then select "Transfer", select your computer and tap "Send". Once done open the appropriate software on your PC or Mac and click the "Edit" menu and select "Paste".

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
How do I transfer 'Clips' from my PC or Mac?
Make sure you have WePrint installed (WePrint software is free and can be downloaded here). Once WePrint is installed it should automatically find your iPad/iPhone, if it does not see Troubleshooting below for help with connections issues. Ensure you go to the WePrint Settings -> Sharing and check the "Enable Clipboard sharing for ClipPrinter" option.

Once done copy something from an application on your PC or Mac, go to WePrint on your PC or Mac, click the "Send Clipboard" button, select your device and click send.
Note: Make sure you have ClipPrinter running and your iPad/iPhone is awake when you transfer from your PC or Mac

FileCentral has this feature already enabled. To use this feature in [app] you will need to purchase the Clipboard Archive and Transfer in app upgrade

Quick Link
How do I transfer 'Clips' from my PC or Mac?
Make sure you have WePrint installed (WePrint software is free and can be downloaded here). Once WePrint is installed it should automatically find your iPad/iPhone, if it does not see Troubleshooting below for help with connections issues. Ensure you go to the WePrint Settings -> Sharing and check the "Enable Clipboard sharing for ClipPrinter" option.

Once done copy something from an application on your PC or Mac, go to WePrint on your PC or Mac, click the "Send Clipboard" button, select your device and click send.
Note: Make sure you have ClipPrinter running and your iPad/iPhone is awake when you transfer from your PC or Mac

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Saving or Converting Files to PDF
Convert files to PDF (require iOS 4.2 or above)
  1. Open [app] and either tap on a file or other item to view it, or simply check the file/files you wish to convert
  2. Tap the PDF button in the top right corner
  3. Rename the file if needed then Tap "Save" and choose the location you wish to save the PDF

You can also convert files from online storage (i.e. iDisk or WebDav enabled stores) without downloading them, simply go into your Cloud storage, check the items you wish to convert and follow the steps above.

Quick Link
Use "Convert to PDF" to convert files to PDF format (require iOS 4.2 or above)
  1. Open [app] and either tap on a file or other item to view it, or simply check the file/files you wish to convert
  2. Tap the Print button in the top right corner
  3. Tap "Choose" and select the "Convert to PDF" option
  4. Rename the file if needed then Tap "Save" and choose the location you wish to save the PDF

You can also convert files from online storage (i.e. iDisk or WebDav enabled stores) without downloading them, simply go into your Cloud storage, check the items you wish to convert and follow the steps above.

Note: This feature requires PrintBureau, PrintCentral Pro, FileCentral or the "Convert to PDF" in-app upgrade for either Print n Share, PrintCentral or PrintDirect

Quick Link
Merge several files into a single PDF (require iOS 4.2 or above)
[app] is able to create a PDF from multiple files - even if the files are all different types (i.e. a Word file, an Excel file and a Pages document can be merged)
  1. Open [app] and check the files you wish to convert, you can also check files from Cloud storage if you wish too
  2. Tap the PDF button in the top right corner
  3. You can now use the grab bars on the right of each file to change the order
  4. If you only want certain pages to be included from a specific file, tap on the "All Pages" link and choose the page range
  5. To add further files tap the + button on the top right
  6. Rename the file to the desired name and then tap "Save" and choose the location you wish to save the file to

You can also email the new PDF directly or use the Preview screen to see what the document will look like before saving

Quick Link
How do I convert a file into a PDF from another app? (require iOS 4.2 or above)
There are two ways to transfer files from another app so you can convert it into a PDF.
    Method 1 - Use "Open in" from your other app and select [app]
  1. If you have Save2PDF then you can just tap on the Save button. For PrintBureau, PrintCentral Pro, Print n Share, FileCentral or PrintCentral tap "Choose" in the Print screen and then select the "Convert to PDF" option and Tap Save
    Method 2 - Share via iDisk/Dropbox/Box.net If the other app supports Cloud Storage you can also use that to transfer files
  1. In the other app save your file to your preferred cloud storage
  2. Open [app] and go to the Places section
  3. Select your Cloud storage service or tap the + to set it up
  4. Check your files and tap the PDF button in Save2PDF or the Print button in PrintBureau, PrintCentral Pro, Print n Share, FileCentral or PrintCentral and tap "Choose" in the Print screen and then select the "Convert to PDF" option and Tap Save

Note: The Convert to PDF feature requires the Save2PDF, PrintBureau, PrintCentral Pro, FileCentral or an in-app upgrade for either Print n Share, PrintCentral or PrintDirect

Quick Link
Create a Note and add it to a PDF file (require iOS 4.2 or above)
With [app] you can create a formatted Note and add it to the front or back of a PDF file.
  1. Open [app] and tap on Files
  2. Tap the + button and choose New Note
  3. Fill type in the note with what is required - add photos and contact details using the button with a mountain on it.
  4. Once it is done tap "Documents" button in the top left
  5. Check the new Note along with a PDF or other file
  6. Tap the PDF button, rename and save your new file
Quick Link
Add a file to an existing PDF or merge two PDFs (require iOS 4.2 or above)
With [app] you can easily add another file or document to the front or back of a PDF file. You can also easily merge two existing PDF files into a single document.
  1. Open [app] and tap on Files
  2. Check the existing PDF along with the file you wish to add
  3. Use the grab bars on the right of each file to rearrange the order
  4. Tap the PDF button, rename and save your new file
Quick Link
Email
Email Overview
You can setup one or more email accounts to collect and print your emails. To add a new account, press + at the top of the email account screen and select an email account type from the list.

You will then need to enter your User Name, Password and Host Name with your incoming server details (if not already filled). If you need to use SSL then slide the "Advanced" button to show the additional fields. You can also set a custom port number there too.

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Can I print from the Apple Mail app?
[app] can easily print Email from Apple's Mail app using copy and paste, this method will retain formatting and the look of the email. Follow the steps below to print an email.

Note: If you want to print an attachment then simply tap and hold on the attachment and then tap "Open in…" and choose [app].

    [app] uses an industry standard which will preserve the look of an email when it is copy and pasted
  1. View the email you want to print in Mail
  2. Tap and hold to highlight the text you want
  3. Move blue copy points to cover the section or page you want to print and tap "Copy"
  4. Open [app] and you should be prompted to print the copied page. If you are not asked to print, open the Clipboard screen, paste using the paste button, then tap to check the pasted page and print.
Quick Link
Can I do a Mail Merge using AltaMail?
Yes with [app] it is easy to set up a group of contacts within the app, build a mail merge template and then send a personalised email to a group of contacts. Follow the steps below to set up and send a mail merge.

    Step 1 - Create a template
  1. Open [app], tap on the "Email" button, then tap on the "Templates" folder so it opens
  2. Tap on the compose email button at the bottom of the page
  3. Add a subject to your email, this subject will be the same for all recipients
  4. Tap on the body of your email (below "Attachments") - To add a merge field tap and hold and you will see the "Merge Fields" option. Tap on it and select the field you wish to add
  5. Type the rest of your email as you you wish it to appear - you can add merge fields throughout the email.

    Step 2 - Create a Mail Merge Group
  1. Tap on "Contacts" at the bottom of the screen
  2. Tap on the + at the top right of the screen and name your new contact group
  3. Tap on the newly created contact group and check the contacts you wish to add to the new group and tap "Import" (note: you can use the check all button at the bottom of the pop over to check all contacts).

    Step 3 - Send a Mail Merge
  1. Once you have added all of the contacts you need check the ones you wish to mail to and tap the Action button
  2. Choose "Email with template" and then select the template you wish to use
  3. Tap on Send
Quick Link
Can I do a mass mail out to all, or some of my contacts using a pre made template?
Yes with [app] it is easy to set up a group of contacts within the app, build a mass mail template and then send a personalised email to a group of contacts. Follow the steps below to set up and send a mass mail.

    Step 1 - Create a template
  1. Open [app], tap on the "Email" button, then tap on the "Templates" folder so it opens
  2. Tap on the compose email button at the bottom of the page
  3. Add a subject to your email, this subject will be the same for all recipients
  4. Tap on the body of your email (below "Attachments") - To add a merge field tap and hold and you will see the "Merge Fields" option. Tap on it and select the field you wish to add
  5. Type the rest of your email as you you wish it to appear - you can add merge fields throughout the email.

    Step 2 - Create a Mail Merge Group
  1. Tap on "Contacts" at the bottom of the screen
  2. Tap on the + at the top right of the screen and name your new contact group
  3. Tap on the newly created contact group and check the contacts you wish to add to the new group and tap "Import" (note: you can use the check all button at the bottom of the pop over to check all contacts).

    Step 3 - Send a Mail Merge
  1. Once you have added all of the contacts you need check the ones you wish to mail to and tap the Action button
  2. Choose "Email with template" and then select the template you wish to use
  3. Tap on Send
Quick Link
Can I reply to an email using a pre-made template?
Yes with [app] it is easy to set up a template with merge fields so you can send a personalised response using a template. Follow the steps below

    Step 1 - Create a template (if you already have a template go to Step 2)
  1. Open [app], tap on the "Email" button, then tap on the "Templates" folder so it opens
  2. Tap on the compose email button at the bottom of the page
  3. Add a subject to your email, this subject will be the same for all recipients
  4. Tap on the body of your email (below "Attachments") - To add a merge field tap and hold and you will see the "Merge Fields" option. Tap on it and select the field you wish to add
  5. Type the rest of your email as you you wish it to appear - you can add merge fields throughout the email.

    Step 2 - Replay using a template
  1. View the email in [app] and tap the Action button
  2. Choose "Reply with template" and then select the template you wish to use
  3. Tap on Send
Quick Link
Can I send an email using a pre-made template?
Yes with [app] it is easy to set up a template with merge fields so you can send a personalised email using a template. Follow the steps below

    Step 1 - Create a template (if you already have a template go to Step 2)
  1. Open [app], tap on the "Email" button, then tap on the "Templates" folder so it opens
  2. Tap on the compose email button at the bottom of the page
  3. Add a subject to your email, this subject will be the same for all recipients
  4. Tap on the body of your email (below "Attachments") - To add a merge field tap and hold and you will see the "Merge Fields" option. Tap on it and select the field you wish to add
  5. Type the rest of your email as you you wish it to appear - you can add merge fields throughout the email.

    Step 2 - Send email using a template
  1. Tap on "Contacts" button at the bottom of the screen in [app], and check the contact you wish to send an email too (tip: you can check multiple contacts if you want to send the same email to more than one person).
  2. Tap the Action button & choose "Email with template"
  3. Tap on Send
Quick Link
Can I print from the Apple Mail app?

Unfortunately iPad/iPhone apps are blocked from accessing email in Apple's Mail app so we built a way that you can get a copy of your email and attachments and print them. You will have to enter your email account details in [app] but we have most common account types as presets so only require you to enter a user name and password, it usually takes just a few minutes.

Quick Link
Can I have separate users/profiles for Email accounts?
Yes, [app] enables you to create multiple users & profiles so you so can separate and privately store email accounts, documents, web pages and many other items. Each individual user of [app] will not be able to access email accounts & documents that belong to other separate users.

To learn how to set up multiple uses in [app], click here to see the set by step guide

Quick Link
Yahoo Email
Yahoo have now changed email access to their servers and have enabled IMAP access for all accounts, below are the details you need.

If you have created a Yahoo account in [app] and are having issues with it then delete it and then tap the + and choose IMAP account type and then use the details below your Yahoo account will work just fine.

Incoming IMAP Mail Server Settings

Name : Yahoo IMAP
User Name : user@yahoo.com
Password : your email password
Server : imap.n.mail.yahoo.com
SSL : Off
Port : Default

Outgoing IMAP Mail Server Settings

Email Address : user@yahoo.com
User Name : user@yahoo.com
Password : your email password
SMTP Server : smtp.mail.yahoo.com
SSL : On
Port : 465

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If you have a Yahoo enabled Verizon email account, choose IMAP and use the following settings

Incoming Yahoo enabled Verizon Mail Server Settings

Name : Yahoo IMAP
User Name : user@yahoo.com
Password : your email password
Server : incoming.yahoo.verizon.net
SSL : Off
Port : Default (110)

Outgoing Yahoo enabled Verizon Mail Server Settings

Email Address : user@yahoo.com
User Name : user@yahoo.com
Password : your email password
SMTP Server : outgoing.yahoo.verizon.net
SSL : Off
Port : 587

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Exchange OWA Email
[app] will enable you to access most Exchange 2007 servers using OWA. Exchange OWA uses a web interface to access to your Exchange account.
  1. Open [app]
  2. Tap on "Email" and then tap +
  3. Choose the "Exchange OWA" account type
  4. Fill in your user name and password, in the URL field fill in the web address of your Exchange OWA login page (usually something like http://email.mycompany.com/owa). This is the same address you use when you are accessing your email via an internet web browser on your computer
  5. Tap test and you will get a green check mark

If you have any issues you can troubleshoot your OWA connection here

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Bellsouth email setup
If you use Bellsouth email click here to see a full setup guide

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Verizon email setup
If you use a regular Verizon email account click here to see a full setup guide

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If you have a Yahoo enabled Verizon email account, choose the IMAP account type and use the following settings

Incoming Yahoo enabled Verizon Mail Server Settings

Name : Yahoo IMAP
User Name : user@yahoo.com
Password : your email password
Server : incoming.yahoo.verizon.net
SSL : Off
Port : Default (110)

Outgoing Yahoo enabled Verizon Mail Server Settings

Email Address : user@yahoo.com
User Name : user@yahoo.com
Password : your email password
SMTP Server : outgoing.yahoo.verizon.net
SSL : Off
Port : 587

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
SBCglobal email setup
If you use SBCglobal email click here to see a full setup guide

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
BellSouth - New AT&T migration
All legacy BellSouth customers have been migrated to the new AT&T/Yahoo platform. Choose the POP3 Account type and use the information for all legacy BellSouth customers below

Incoming (POP3): pop.att.yahoo.com
Incoming User Name: Full AT&T email address, including domain (e.g. yourname@bellsouth.net)
Secure connection (SSL) On

Outgoing (SMTP): smtp.att.yahoo.com
Outgoing User Name: Full AT&T email address, including domain (e.g. yourname@bellsouth.net)
Outgoing mail secure connection (SSL) On

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Setup Outgoing email server
If you want to send files and notes via email from your own account then you need to set up an out going email server. Open [app] and on the first screen click the "Cog" button on the top left. Now click on "Outgoing Mail Server" and click "Add" at the top right. Fill in the details of your outgoing server.
Quick Link
Can I print Email from my Email App?
If your email app supports the standard Android "Share" protocol then you will be able to print a text email. The following steps are simply a guide, the actual steps may differ depending on the email app you are using.
  1. Open the email
  2. Tap the menu button, then tap "More"
  3. You should now see an option called "Share" or something similar
  4. Tap the "Share" option and then choose the "Print" app
Quick Link
Email Push Notifications
What are Push Notifications?
With [app] and WeNotify (our helper application that runs on your Mac or PC) you will be able set customised notifications alerts & sounds that will automatically be pushed to your iPad or iPhone whenever you receive a new email for any of your email accounts. You can set individual sounds and alert options for each email account, or even for different people or subjects - the possibilities are endless. There is also a filtering option so you only get alerted on some email and not others or vice versa. You can also suspend notifications for a set duration should you be in a meeting or unavailable for a period of time.

click here to see how to set up Push Notifications

Quick Link
How do I set up Notifications?
To set up email notifications in [app] follow the instructions below.
    Step 1 - Setup WeNotify on your Mac or PC
  1. Download WeNotify to your Mac or PC by clicking here
  2. Once you have installed WeNotify open the app and create a user ID by clicking on the "Create ID" button. Enter your chosen Notification ID and PIN and then click on "Create ID"
  3. You will now be asked to verify your PIN, type in your PIN once more and click "Create ID"
  4. Once created your ID will automatically log into the notification server and you should see the word "Connected" in green below the PIN Code field
  5. Do not close WeNotify or the window, leave WeNotify running and now go to your iPad or iPhone and follow Step 2 below
    Step 2 - Setup Email accounts for Notifications in [app]. This is easiest done while sitting beside your Mac or PC, but can also be done manually inside WeNotify
    Note: Once setup, notifications will work wherever you are and whatever network you are on (Cell, 3G, 4G, Edge, Wifi, hotspot, corp network), you do not need to be on the same network for notifications to function
  1. Open [app] and tap on "Settings"
  2. Make sure you are on the same Wifi network as the Mac or PC you have setup WeNotify on
  3. In the "Email" section of the Settings tap on "Email notifications"
  4. You will now be asked for your Notification ID and PIN that you set up in the steps above, type them in and then tap "Connect"
  5. You will now see a list of the email accounts you have set up in [app], if you have not set up your email accounts then click here to go to the email help section.
  6. Toggle to account to "On" and tap the "Check" button beside the accounts you wish to be notified about, you will then be able to select the Mac or PC you have installed WeNotify on
  7. Tap "Send" and you will be shown a PIN, go to your Mac or PC and enter this PIN where you see the prompt in WeNotify
  8. Once the PIN is accepted tap "OK" on your iPad or iPhone and your notification account is now all set up. You can customise the sounds, schedule & filters for each account by using these buttons

Note: You can also add email accounts to WeNotify by going to the email account tab and tapping the + at the bottom and adding your full email account details.

Note: There is a full privacy statement that will detail how your information is inaccessible by EuroSmartz or its employees - click here for our "Privacy Policy"

Quick Link
Does my iPhone/iPad need to be on the same Wifi network for notifications to work?
No, as long as your iPhone or iPad has any sort of connectivity (Cell, 3G, 4G, Edge, Wifi, hotspot, corp network), notifications will be sent to your device.
Quick Link
How do I set a schedule for Notifications?
Once you have set up your notifications you can set a schedule for receiving notifications for all accounts or for each individual email account you have set up. Follow the steps below to setup a notification schedule;
  1. Open [app] and tap on "Settings"
  2. In the "Email" section of settings tap on "Email notifications"
  3. If you want to set a schedule for all accounts tap the Email notification schedule button under "Default Settings"
  4. If you want to set a schedule for an individual email account, tap the Email notification schedule button located in the account box under the "Email Accounts" heading
  5. Toggle "Restrict notifications to schedule" to "On"
  6. You will now be able to set a schedule by for each day for when you wish the notifications to be on. If you would like the same schedule for each day, set it on Monday and the use the "Copy to All" button
  7. Tap on "Email Notifications at the top left to return to the previous menu"
  8. Repeat the above steps to add a schedule for further email accounts
Quick Link
How do I set different sounds for all email accounts or individual accounts?
You can easily set up different sounds for your overall notifications or customise sounds for each email account. Follow the steps below to setup a notification sounds;
  1. Open [app] and tap on "Settings"
  2. In the "Email" section of settings tap on "Email notifications"
  3. If you want to set a sound for all accounts tap the Sound button under "Default Settings"
  4. If you want to set a sound for an individual email account, tap the Sound button located in the account box under the "Email Accounts" heading
  5. Tap on the sounds to hear a sample and also to select the sound
  6. Once selected tap on "Email Notifications" at the top left to return to the previous menu
  7. Repeat the above steps to add a schedule for further email accounts
Quick Link
How do I set up notification filters for all email accounts or individual accounts?
If you want to set notifications that meet certain filter criteria like who the email is from or a particular subject etc, follow the steps below;
  1. Open [app] and tap on "Settings"
  2. In the "Email" section of settings tap on "Email notifications"
  3. If you want to set a filter for all accounts tap the Filter button under "Default Settings"
  4. If you want to set a filter for an individual email account, tap the Filter button located in the account box under the "Email Accounts" heading
  5. Tap on the + to create a new filter
  6. Name the filter and then add the criteria you wish to filter in the "Search" section by using the green + sign or red - button and the text fields provided
  7. To customise the notifications tap on "Add" in the "Actions" section and chose the action you require. You can add multiple actions by tapping by "Add" or by using the green + sign or red - buttons
  8. Tap on "Filters" to return to the previous screen where you will also find the option to switch off notifications unless they match the filters
Quick Link
How do I suspend Notifications?
If you have a meeting or you would like to suspend the notifications in [app] for a period of time follow the steps below;
  1. Open [app] and tap on "Settings"
  2. In the "Email" section of settings tap on "Email notifications"
  3. Tap the Suspend Notifications button
  4. Choose and tap the duration required and then tap "Email notifications" at the top of the screen
Quick Link
Is it possible to have notifications auto suspend when I have a calendar event?
You can set notifications to automatically suspend when you have a meeting or calendar event. To do this follow the steps below
  1. Open [app] and tap on "Settings"
  2. In the "Email" section of settings tap on "Email notifications"
  3. Tap the Calendar button
  4. Add the keywords to match the calendar events you wish to be suspended, separate words with a comma ","
  5. If you wish to add further filters toggle the "Advanced" button to on and create a filter by tapping the + button on the top right
  6. You can restrict the calendars that are matched by tapping on the "Calendars" button and unchecking the Calendars you don't wish to be used
Quick Link
How frequently does my email get checked?
If you have an IMAP account then most accounts are checked immediately so it means as soon as you get an email it will show as a notification. If you have a POP account then you can set the check frequency in the settings of WeNotify under the "Settings" section. If you have a Hotmail account then it will be checked every 15 minutes, this is a restriction that Hotmail have put on their email service and unfortunately the Hotmail server will reject more frequent checking by any service.
Quick Link
WeNotify
What is WeNotify?
WeNotify is a helper application that runs on your Mac or PC and works in conjunction with AltaMail. WeNotify enables you to set customised notifications alerts & sounds that will automatically be pushed to your iPad or iPhone whenever you receive a new email. You can set individual sounds and alert options for each email account, or even for different people & subjects - the possibilities are endless. There is also a filtering option so you only get alerted on some email and not others or visa versa. You can also suspend notifications for a set duration should you be in a meeting or unavailable for a period of time.

Click here to see how to set up Push Notifications

Quick Link
How do I set up WeNotify?
With WeNotify and AltaMail, you can set up customized notifications.

To set up email notifications follow the instructions below.

    Step 1 - Setup WeNotify on your Mac or PC
  1. Download WeNotify to your Mac or PC by clicking here
  2. Once you have installed WeNotify open the app and create a user ID by clicking on the "Create ID" button. Enter your chosen Notification ID and PIN and then click on "Create ID"
  3. You will now be asked to verify your PIN, type in your PIN once more and click "Create ID"
  4. Once created your ID will automatically log into the notification server and you should see the word "Connected" in green below the PIN Code field
  5. Do not close WeNotify or the window, leave WeNotify running and now go to your iPad or iPhone and follow Step 2 below
    Step 2 - Setup Email accounts for Notifications. This is easiest done while sitting beside your Mac or PC
    Note: Once setup, notifications will work wherever you are and whatever network you are on (Cell, 3G, 4G, Edge, Wifi, hotspot, corp network), you do not need to be on the same network for notifications to function
  1. Open the EuroSmartz app you have installed and tap on "Settings"
  2. Make sure you are on the same Wifi network as the Mac or PC you have setup WeNotify on
  3. In the "Email" section of the Settings tap on "Email notifications"
  4. You will now be asked for your Notification ID and PIN that you set up in the steps above, type them in and then tap "Connect"
  5. You will now see a list of the email accounts you have set up, if you have not set up your email accounts then click here to go to the email help section.
  6. Toggle to account to "On" and tap the "Check" button beside the accounts you wish to be notified about, you will then be able to select the Mac or PC you have installed WeNotify on
  7. Tap "Send" and you will be shown a PIN, go to your Mac or PC and enter this PIN where you see the prompt in WeNotify
  8. Once the PIN is accepted tap "OK" on your iPad or iPhone and your notification account is now all set up. You can customise the sounds, schedule & filters for each account by using these buttons

Note: You can also add email accounts to WeNotify by going to the email account tab and tapping the + at the bottom and adding your full email account details.

Note: There is a full privacy statement that will detail how your information is inaccessible by EuroSmartz or its employees - click on the "Privacy Policy" button in WeNotify to read more about this

Quick Link
What is Notification Profile section in WeNotify for?
The "Notification Profile" section of WeNotify is where you can set up you Notification ID and PIN, view the Privacy policy, change your PIN or delete your notification profile all together
Quick Link
What is Apps section in WeNotify for?
This section of WeNotify will show you what apps and devices you have setup WeNotify to work with running on your iPad or iPhone. You can delete an app if you wish from WeNotify by highlighting the app and clicking the - button
Quick Link
What is Email Accounts section in WeNotify for?
In the Email Account section you will be able to see which individual email account WeNotify is checking and notifying you of new email. These are set up when you create your notifications in a EuroSmartz app, however you can also add accounts by tapping on the + button and entering the account details and clicking test.
Quick Link
What is Settings section in WeNotify for?
The Settings in WeNotify will enable you to run the app hidden so it will be in the background. There is also a setting for starting WeNotify when you login, so that you do not have to start it manually. The final setting is to limit the number of notifications you get per minute, this is particularly useful if you have a large number of email accounts. The Activity Log button is there to send further information to our help desk people in the unlikely event you will run into difficulties.
Quick Link
How often does WeNotify check my email?
If you have an IMAP account then most accounts are checked immediately so it means as soon as you get an email it will show as a notification. If you have a POP account then you can set the check frequency in the settings of WeNotify under the "Settings" section. If you have a Hotmail account then it will be checked every 15 minutes, this is a restriction that Hotmail have put on their email service and unfortunately the Hotmail server will reject more frequent checking by any service.
Quick Link
How do I change the PIN for my notification profile?
To change the PIN for your profile follow the steps below;
  1. Go to your Mac or PC and open the WeNotify settings. If you have WeNotify set to run hidden on a Mac, the icon for WeNotify will be on the top bar. If you have a PC and set it to run in the system tray it will be next to the clock on the bottom right
  2. Ensure you are in the "Notification Profile" section of WeNotify
  3. Click on the button called "Change PIN Code"
  4. You will now be asked for your existing PIN code, enter it and tap OK
  5. Now type in your new PIN code and verify it, then tap "Change"
Quick Link
I have forgotten the PIN for my notification account, how can I recover it?
Because of customer privacy and security reasons there is no way to recover lost PIN codes in WeNotify, if you have lost your PIN then you will need to create a new notification profile.
Quick Link
How do I delete my notification profile?
If you wish to remove your notification profile simply follow the steps below;
  1. Go to your Mac or PC and open the WeNotify settings. If you have WeNotify set to run hidden on a Mac, the icon for WeNotify will be on the top bar. If you have a PC and set it to run in the system tray it will be next to the clock on the bottom right
  2. Ensure you are in the "Notification Profile" section of WeNotify
  3. Click on the button called "Delete Profile"
  4. You will now be asked to verify your PIN, type in your PIN and click "Delete"
Quick Link
If I use the auto suspend for calendar events, does my calendar info get sent?
None of the details of your calendar appointment or meeting information ever leaves your device, notifications are suspended with just a start time and end time.
Quick Link
Web Pages
Can I print a web page from Safari?
Yes you can, [app] has two ways to print web pages from Safari on an iPad or iPhone.
    Method 1 - Using Copy & Paste
    [app] uses an industry standard called Web Archive which will preserve the look of a web page when it is copy and pasted
  1. Navigate to the page you need in Safari
  2. Once the page is fully loaded tap and hold to highlight
  3. Move blue copy points to cover the section or page you want to print and tap "Copy"
  4. Open [app] and you should be prompted to print the copied page. If you are not asked to print, open the Clipboard screen, paste using the paste button, then tap to check the pasted page and print.
    Method 2 - Using Safari address bar
  1. Navigate to the page you need in Safari
  2. Once the page is fully loaded you have two choices.
    - You can either add a "z" after the "p" in "http://" for example httpz://www.eurosmartz.com
    - alternatively you can add a "z" to the front of the "http://" part of the web address, for example zhttp://www.eurosmartz.com
  3. [app] will then open and you will be presented with the print dialog, simply tap Print
Quick Link
Can I print a web page from Safari?
Yes you can, follow the steps below to print web pages from Safari on an iPad or iPhone.
  1. Navigate to the page you need in Safari
  2. Once the page is fully loaded you have two choices.
    - You can either add a "z" after the "p" in "http://" for example httpz://www.eurosmartz.com
    - alternatively you can add a "z" to the front of the "http://" part of the web address, for example zhttp://www.eurosmartz.com
  3. [app] will then open and you will be presented with the print dialog, simply tap Print
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How do I print a Web page?
[app] has two ways to print web pages.
    Method 1 - Use Web Pages section (quickest and easiest)
  1. Open [app]
  2. Tap on the "Web Pages" tab/button
  3. Type an address, select a bookmark, use the search field on the right, or paste an address copied from Safari (e.g. eurosmartz.com)
  4. Once the page is loaded tap the "Print" button at the top right of the screen
    Method 2 - Using Safari
  1. Navigate to the page you need in Safari
  2. Once the page is fully loaded you have two choices.
    - You can either add a "z" after the "p" in "http://" for example httpz://www.eurosmartz.com
    - alternatively you can add a "z" to the front of the "http://" part of the web address, for example zhttp://www.eurosmartz.com
  3. [app] will then open and you will be presented with the print dialog, simply tap Print
Quick Link
How do I print a Web page?
[app] has three ways to print web pages.
    Method 1 - Use Web Pages section (quickest and easiest)
  1. Open [app]
  2. Tap on the "Web Pages" tab/button
  3. Type an address, select a bookmark, use the search field on the right, or paste an address copied from Safari (e.g. eurosmartz.com)
  4. Once the page is loaded tap the "Print" button at the top right of the screen
    Method 2 - Using Copy & Paste
    [app] uses an industry standard called Web Archive which will preserve the look of a web page when it is copy and pasted
  1. Navigate to the page you need in Safari
  2. Once the page is fully loaded tap and hold to highlight
  3. Move blue copy points to cover the section or page you want to print and tap "Copy"
  4. Open [app] and you should be prompted to print the copied page. If you are not asked to print, open the Clipboard screen, paste using the paste button, then tap to check the pasted page and print.
    Method 3 - Using Safari
  1. Navigate to the page you need in Safari
  2. Once the page is fully loaded you have two choices.
    - You can either add a "z" after the "p" in "http://" for example httpz://www.eurosmartz.com
    - alternatively you can add a "z" to the front of the "http://" part of the web address, for example zhttp://www.eurosmartz.com
  3. [app] will then open and you will be presented with the print dialog, simply tap Print
Quick Link
How do I print a Web page?
[app] has two ways to print web pages.
    Method 1 - Use Web Pages section
  1. Open [app]
  2. Tap on the "Web Pages" tab/button
  3. Type an address, select a bookmark or paste an address
  4. Once the page is loaded tap the "Print" button at the top right of the screen
    Method 2 - Using an Android Internet browser app
    The following steps are simply a guide, the actual steps may differ depending on the internet browser app you are using.
  1. Navigate to your desired page
  2. Tap the menu button, then tap "More"
  3. You should now see an option called "Share Page" or something similar
  4. Tap the "Share Page" option and then choose the "Print" app
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Import Bookmarks
You can import bookmarks from most browsers on your Mac or PC. Check your browser instructions on exporting bookmarks (Exporting guide here), and save your bookmarks as an HTML file inside your WePrint shared files directory. The location of this directory is in the WePrint settings - "Sharing" tab.

To import the bookmarks into [app], press the Web pages button then the "Bookmarks" button to view and edit your bookmarks.

Tap the Add files button on the bottom of the screen to go to your WePrint server folder.
Select the bookmarks file you just exported and press the "Import" button to complete the import.

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

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How to export Bookmarks from common browsers ready for importing
If you wish to import your bookmarks from your computer please see below how you can first export your bookmarks from your browser.

Internet Explorer 7
Go to "Files" menu, select "Import and Export" click next select "Export Favourites"

FireFox 3 PC
Go to "Bookmarks" menu, select "Organize Favourites" select "Import & Backup" and select "Export HTML"

FireFox 3 Mac
Go to "Bookmarks" menu, select "Organize Favourites" select button with star on it and select "Export HTML"

Safari 4 PC
Click on "Cog" button on right & select "Show Menu Bar". Then go to "File" menu and select "Export Bookmarks"

Safari 4 Mac
Go to "File" Menu and select "Export Bookmarks"

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

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Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP Access
Setup Dropbox, Google Docs, Box.net, iCloud, WebDAV and FTP access
Open [app] on your iPad/iPhone and follow the steps below
  1. Tap on "Files" or "Documents"
  2. Tap the + button of the screen and click "Import"
  3. Click the + button at the top of the screen
  4. Select the either WePrint, iCloud, Box.net, CloudMe, Dropbox, FTP, Google Docs, iDisk, or WebDAV (Google Docs, Dropbox and FTP support is currently in PrintCentral/Pro and PrintBureau, PrintnShare Pro, Save2PDF and WritePDF apps only)
  5. For Dropbox enter your username and then tap "Test", it will ask for your password in the next screen.
  6. For WebDAV enter your user name and password as well as the URL to access the service (the URL will be available for your providers website).
  7. For FTP enter your user name and password, you can change the port or rename FTP by tapping in the "Port" or "Name" field

You can rename your service by tapping in the "Name" field

Here are some sample server settings:
Box.net: URL="http://box.net/dav"
MyDisk.se: URL="https://mydisk.se/username/" Where "username" is your username. NOTE: Make sure the URL ends with "/"

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Setup Dropbox, Google Docs, Box.net, iCloud, WebDAV and FTP access
Open [app] on your iPad/iPhone and follow the steps below
  1. Tap on "Files" or "Documents"
  2. Tap the + button of the screen and click "Import"
  3. Click the + button at the top of the screen
  4. Select the either WePrint, iCloud, Box.net, CloudMe, Dropbox, FTP, Google Docs, iDisk, or WebDAV (Google Docs, Dropbox and FTP support is currently in PrintCentral/Pro and PrintBureau, PrintnShare Pro, Save2PDF and WritePDF apps only)
  5. For Dropbox enter your username and then tap "Test", it will ask for your password in the next screen.
  6. For WebDAV enter your user name and password as well as the URL to access the service (the URL will be available for your providers website).
  7. For FTP enter your user name and password, you can change the port or rename FTP by tapping in the "Port" or "Name" field

You can rename your service by tapping in the "Name" field

Here are some sample server settings:
Box.net: URL="http://box.net/dav"
MyDisk.se: URL="https://mydisk.se/username/" Where "username" is your username. NOTE: Make sure the URL ends with "/"

To use this feature in [app] you will need to purchase the Remote Server Support in app upgrade

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Transfer a document to Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP Site
Firstly you need to ensure your Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP account is set up (setup guide), then follow these steps.
  1. Open [app] on your iPad/iPhone and select "Documents" or "Files"
  2. Tap once on the document you wish to transfer so a check mark appears beside it
  3. Tap the button with the arrow on it (3rd from right) and select move
  4. Tap on the down arrow at the top opposite "Local Files"
  5. Select your iDisk account and once connected tap the folder you wish to move the document to. You can access folders by clicking the down arrow beside the folder icon.

FileCentral has this feature already enabled. To use Dropbox, Google Docs and FTP in [app] you will need to purchase the Remote Server Support in app upgrade

Quick Link
Transfer a document to Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP Site
Firstly you need to ensure your Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP account is set up (setup guide), then follow these steps.
  1. Open [app] on your iPad/iPhone and select "Documents" or "Files"
  2. Tap once on the document you wish to transfer so a check mark appears beside it
  3. Tap the button with the arrow on it (3rd from right) and select move
  4. Tap on the down arrow at the top opposite "Local Files"
  5. Select your iDisk account and once connected tap the folder you wish to move the document to. You can access folders by clicking the down arrow beside the folder icon.

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

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Open a document in iWorks from Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP
Firstly you need to ensure your Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP account is set up (setup guide), then follow these steps.
  1. Tap on Places and select your Dropbox, Google Docs, Box.net, iDisk, WebDAV or FTP service
  2. Navigate to the folder containing the document you wish to open and tap the check box beside it so a check mark appears
  3. Tap the button with the Square speech box on it (4th from the left) and select "Open in..." and then tap the appropriate iWorks app

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

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Open a document in iWorks from Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP
Firstly you need to ensure your Dropbox, Google Docs, Box.net, iDisk, WebDAV and FTP account is set up (setup guide), then follow these steps.
  1. Tap on Places and select your Dropbox, Google Docs, Box.net, iDisk, WebDAV or FTP service
  2. Navigate to the folder containing the document you wish to open and tap the check box beside it so a check mark appears
  3. Tap the button with the Square speech box on it (4th from the left) and select "Open in..." and then tap the appropriate iWorks app

To use Dropbox, Google Docs and FTP in [app] you will need to purchase the Remote Server Support in app upgrade

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Faxing (Check criteria required to ensure you have the correct setup to be able to use this feature)
Read this first to ensure you have the right setup to be able to fax
[app] has the ability to send faxes however you need to have the correct setup in your PC, or a supported printer on your Mac to be able to fax. Please see below to ensure your system meets the correct criteria to be able to send faxes.

Windows PC

  • Ensure the very latest version of WePrint is installed on your PC, you can download it by clicking here
  • You must to have a modem connected to your PC that is plugged into a phone line. This is not the same as a broadband router, it is a specific modem that is able to dial the phone for faxing.
  • If you have the above then test faxing by using Notepad to type a fax, then use the print command and select fax - if it all goes through on the test then it should work with [app]

Apple Mac

  • Ensure the very latest version of WePrint is installed on your Mac, you can download it by clicking here
  • You can either have a fax modem connected to your Mac that is plugged into a phone line. This is not the same as a broadband router, it is a specific modem that is able to dial the phone for faxing.
  • Or you can use a multi function printer that supports faxing. If your printer does support faxing then you need to go to your System Preferences -> Print & Fax and make sure you can see an entry of your printer that has fax in the name. If you do not see it then run your setup disk that came with your printer again.
  • Test your printer by opening TextEdit, type a fax message and then use the print command and select your fax printer. Follow the prompts from there to ensure the fax is sent and received.

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

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How to Fax
If your system setup meets with the criteria explained above then follow these steps to send a fax from [app].
  1. Open the document to be faxed
  2. Tap on the print button, then tap on Choose and select your fax printer
  3. Scroll to the bottom of the screen and enter the number you wish to fax the item too, you can also choose a cover sheet from the template if required
  4. Tap Send

If your fax does not go through or you get an error connecting to WePrint, please click here to go to the troubleshooting section.

Note: If you have PrintDirect you will be able to use this feature once you have upgraded using the in-app upgrade

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SnowTrails
How does it work?
SnowTrails use the inbuilt GPS to track your runs down the mountain. It will also enable to play back your runs to your friends.
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Can I use this on any slope in the world?
Yes, SnowTrails is not restricted to certain mountains
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Does this work on the iPod Touch
No, this app requires a GPS and the iPod Touch does not have that functionality
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TroubleShooting and Support
My printer is not found or does not print correctly
To run a quick diagnostic test for your printer for this type of printing, go ahead and install the WePrint printer sharing software on your Mac or PC. You can download it by clicking here. Make sure you have WePrint: showing in the Server field on the Print screen for this test, or tap on the Choose button to select it. WePrint will also allow you to print over 3G/4G.
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Interactive Troubleshooter
If you have an issue then try our Interactive Troubleshooter it has many answers to common problems.
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My device says "Error connecting to the server". It can’t find the WePrint server
  1. If you don't have WePrint installed on your PC or Mac computer, you can install it by clicking here
  2. On rare occasions connection problems occur and are usually caused by your Firewall. Check the Windows or Macintosh help page to make sure your firewall isn’t blocking connections. Try turning off your firewall temporarily to test it.
  3. In the app print screen, press the blue "Choose" button beside the printer field. In the next screen press "Add Server" and if it doesn't find it automatically, enter the WePrint server details.
  4. Try also changing the WePrint port number in the WePrint Settings - Advanced tab. Set the custom port number to 8081 or 8082 etc. Make sure you change the port on your device too if you do this.
  5. Check that your device is connected to your Wi-Fi router with a password if it needs one. Some routers allow guest access with no password, but that blocks access between devices in the same network. If your router has password access, enter it in your iPhone/iPad settings.
  6. Some routers have a feature in the router Admin screens called "AP Isolation". This will block access between devices. Check that "AP Isolation"/"Wireless Client Isolation" is off.

If find after trying all of these steps you are simply blocked for no reason, or you want to print via 3G/4G you can use the "Print via Proxy" option in the WePrint settings. We strongly recommend you set up a new Gmail account in the WePrint settings. You can use another email account but it is much easier to create a Gmail account and use the default settings. Make sure you don't use this gmail account in any other email application or the WePrint emails may be removed.

On the your device, when you get the Print screen, press the blue "Choose" button beside the printer name and then press the "Add Server" button. Press the "Print via Proxy" tab and enter the same email account as WePrint. Press "Save" to save the settings.

If you have an office network with a firewall that blocks email server access, you could use iDisk or another WebDAV server such as http://box.net. Tap on the "Type" field in the Print via Proxy tab on your device, or select the type drop down in the WePrint settings to select iDisk or WebDAV. If you use box.net, the URL is http://box.net/dav

When printing, make sure the "Server" field on the Print screen displays the server name starting with "Proxy:". WePrint doesn't need to be running to print via proxy, is generally not restricted by firewall's, and can be started later to collect the printed documents, so is great when traveling

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My device says "Error connecting to the server". It can’t find the WePrint server
  1. If you don't have WePrint installed on your PC or Mac computer, you can install it by clicking here
  2. On rare occasions connection problems occur and are usually caused by your Firewall. Check the Windows or Macintosh help page to make sure your firewall isn’t blocking connections. Try turning off your firewall temporarily to test it.
  3. In the app print screen, press the blue "Choose" button beside the printer field. In the next screen press "Add Server" and if it doesn't find it automatically, enter the WePrint server details.
  4. Try also changing the WePrint port number in the WePrint Settings - Advanced tab. Set the custom port number to 8081 or 8082 etc. Make sure you change the port on your device too if you do this.
  5. Check that your device is connected to your Wi-Fi router with a password if it needs one. Some routers allow guest access with no password, but that blocks access between devices in the same network. If your router has password access, enter it in your device settings.
  6. Some routers have a feature in the router Admin screens called "AP Isolation". This will block access between devices. Check that "AP Isolation"/"Wireless Client Isolation" is off.

On the your device, when you get the Print screen, press the blue "Choose" button beside the printer name and then press the "Add Server" button. Press the "Print via Proxy" tab and enter the same email account as WePrint. Press "Save" to save the settings.

When printing, make sure the "Server" field on the Print screen displays the server name starting with "Proxy:". WePrint doesn't need to be running to print via proxy, is generally not restricted by firewall's, and can be started later to collect the printed documents, so is great when traveling

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What is "Server address" and "Server port" in the Add print server screen?
The server address and port tell your device where your WePrint server is so it can communicate with it. The main window of the WePrint server (on your desktop or laptop computer) will display these values so you can copy them to your device. You can change the port number by clicking on WePrint -> Settings -> Advanced -> Use custom server port number. Try changing the port to 8081 or 8082
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My print job appears in WePrint but goes no further? or When I print I get a blank page or my printer shows an error, what do I do?
It appears as if your printer doesn't support the standard background printing without a print dialog. Go to WePrint Settings -> Advanced and try changing your WePrint setting to "Compatibility Printing mode"
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I configured Print via Proxy but it is not working.
Do you have "Proxy:" showing in the server field of the Print screen on the iPhone? If not, use the blue "Choose" button beside the Printer field to select or add a proxy server.
  1. If you are having problems using "Print via Proxy" the first thing you should do is create a Gmail account purely for "Print via Proxy". This is to avoid other apps deleting emails from this account. It doesn't mean that you can't print emails from other email accounts.
  2. Quit WePrint, delete all WePrint subject emails in the gmail inbox and start WePrint again.
  3. Go to the the "Print via Proxy" option in the WePrint settings. Turn on "Remote printing via and Email/WebDAV server". Make sure the gmail account and password is entered and press the "Test" and then the "Save" button.
  4. Go to your gmail inbox and make sure there is a new WePrint email there. It should contain a single attachment. if not, check your settings in WePrint.
  5. Once that is set up go to the iPhone/iPad and when you get the Print screen, press the blue "Choose" button beside the printer name (or and then press the "Add Server" button. Press the "WePrint via Proxy" tab and enter the same email account as WePrint. Press "Save" to save the settings.

  6. It should tell you how many WePrint servers it has found and show you the printers for the first server. Select a printer and then tap the "Print" button. There will be a slight delay as WePrint waits to check the gmail account. To print instantly, open the "Printing over 3G/4G" tab in WePrint and click the "Check now" button.

    Do not set up your Print via Proxy gmail account in the email accounts screen of the iPhone/iPad App. It is only used for printing and so only needs to be added in the Add WePrint server screen.

    Quick Link
My email account shows an error when I try to read my emails
Check our Email Section for setup help. Also check that your email account User Name, Password and Server Name match those supplied for your email account. Check if your email account uses POP or IMAP and change the setting accordingly using the "Advanced" slider at the bottom of the edit account screen to show the switch. If you still have problems use the email button on the error window to email your error to our support department by doing the following:
  1. Press the "Help" button when you see the error.
  2. In the web page of email help, scroll to the top and enter your details in the form to send us the error log.

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

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Contact Support
If you can't see any fixes for your issue then please feel free to contact the 24/7 support help desk by clicking here
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Legal
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