Getting Started
Email Overview
[app] supports virtually all email account types. It has a set up wizard that will help you with all the details of your account, simply enter your email address and password and the set up wizard will do the rest. Use the "Manual Setup" button to create an account with your own settings. Tap on the the "Accounts" button in the left side menu to dit or add accounts.
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What is the difference between AltaMail and AltaMail Go?

AltaMail has many more advanced features than AltaMail Go. These include Email Rules, File Manager/viewer, custom actions, choosing swipe actions, notification filters/scheduling, contact email sounds, editing the side and drop down menu, send later and many many more.

You can see all of the AltaMail Features here.

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Advanced Email Settings

Okay, now that you have your email account all set up you may want to adjust some of the standard settings within [app]. This section will go through what each of the advanced functions do. To access the advanced email settings, toggle the "Advanced" switch to on, in the "Edit Account" screen


Advanced features in IMAP and Exchange EWS based email
Use SSL - If your mail server supports SSL then toggle this setting on.
Server Port - This is usually a standard port, however if your email server uses a non standard port enter it here.
Single network connection - Occasionally some email servers do not allow multiple connections, use this setting only if your server is set up this way.
Allow invalid certs - Some servers do not issue valid SSL certificates, if you wish to ignore any invalid certificate warnings, use this setting.
Auto check email folders - This enables you to set any folders that you wish to be refreshed in the background. Any email folder that is not enabled in this setting will only be checked when it is opened.
Allow IDLE if available - If your server supports the IMAP idle command, this setting will speed up new email loading.
Preload email content - This will load the content of an email in the background.
Delete from server (only shows if Sync is off) - this enables you to set when a message in the trash will be deleted from the server.
Sync "Read" status - This will show any email that has been read in [app] as read in your other email software (and vice versa).
Sync Flag status - Flags set in [app] will also show in your other email software (and vice versa). Note, some account types don't allow custom flags so those flags will be set inside [app] and not on the server
Sync incoming email - This will ensure email that has been actioned or deleted in [app] will have the the same status on your other email software (and vice versa).
Trash mail folder - This enables you to choose the folder that deleted emails are sent to.
Sync sent email - This will synchronise any email that is sent from [app] with your other email software (and vice versa).
Sent email folder - This enables you to choose the folder that sent emails are stored in.
Sync drafts email - This will synchronise any draft email in [app] with your other email software (and vice versa).
Drafts email folder - This enables you to choose the folder that draft emails are stored in.
Usage - This enables you to set the maximum storage limit [app] will use on your iPsd or iPhone for this particular account.


Advanced features POP3 Based email
Use SSL - If your mail server supports SSL then toggle this setting on.
Server Port - This is usually a standard port, however if your email server uses a non standard port enter it here.
Allow invalid certs - Some servers do not issue valid SSL certificates, if you wish to ignore any invalid certificate warnings, use this setting.
Auto check Email - This will check your email account in the background.
Preload email content - This will load the content of an email in the background.
Delete from server - this enables you to set when a message in the trash will be deleted from the server.
Usage - This enables you to set the maximum storage limit [app] will use on your iPad or iPhone for this particular account.

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Set up Outgoing email server

If you want to send email from [app] then the outgoing server will need to be set up. If you use the set up wizard this will be done automatically, however if you need to set up your outgoing email server manually, tap on "Outgoing Mail Server" at the bottom of the "Edit Account screen" and enter the details for your mail service.

[app] has a large number of preset outgoing server settings which can be access using the "Choose" button on the top of the "Email Settings " screen. If your outgoing email server requires authentication then toggle the "Requires Username" to on and enter your details. Tap test at the top when you are done.

Note: If your settings do not work first time, check your service providers details and ensure you have the correct settings in the "Advanced" section of the Outgoing server.

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How to synchronise my email settings with another device

All you need to do is tap on the Cog button on the top left of the side menu which will open settings. Navigate to the email management section and then tap on "Synchronise settings", from there you can choose which settings you wish to synch with your other devices.

"Synchronize Settings" uses your own iCloud account to synchronize selected items between multiple devices. Data is fully encrypted before being stored on you personal iCloud account for extra security. If you use an app password, email account settings have additional protection of being encrypted using your own app password.

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How secure is the "Synchronize Settings"?

"Synchronize Settings" uses your own iCloud account to synchronize selected items between multiple devices. Data is fully encrypted before being stored on you personal iCloud account for extra security. If you use an app password, email account settings have additional protection of being encrypted using your own app password.

Changes are synced when the app is suspended and usually after a few seconds when the app is active. Your iCloud settings in your device settings app will determine when the changes are synced as options such as not syncing iCloud over 3G will delay syncing until a WiFi network is found.

You can clear all synced data from iCloud, but make sure you turn off syncing on all devices before you do this. Otherwise items such as email accounts etc. will be removed.

If you get a message that the app password doesn't match the synced email account data, then check that all devices use the same app password, or all devices don't use an app password. If you have changed your password, you can edit each email account and make a small change such as the name and then close the account settings. This will override the synced account settings with the new password, or without the app password if you cleared it.

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Reach Inbox Zero
View ALL new/unread email simultaneously with a single tap
[app] has a built in short cut that enables you to view all new/unread email across all of your favourites accounts in a single tap. Simply tap on the new/unread count beside the "Favourites Inbox" and you will instantly be taken to the "Unread" folder.

If you would like to see the new/unread for single email account, then tap on the new/unread count beside the individual account.

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Quick Swipe Features

The quick swipe features built into [app] enable you to quickly and effortlessly action all your email. The quick swipes have been divided into two groups so you can rapidly find the action you need. You can use the quick swipe features when you are either in Inbox view or when you are viewing an individual email. Below is a guide to the quick swipe actions.


Right to left swipe
Delete - Deletes the email from the inbox and puts it in the Trash.
Done - The done button can have several actions set up so you can quickly clear your email with a single tap. Please see the section on the Done button below for full details.
Reminder - This enables you to set reminders for email that need to be action at another time and will move the email from your inbox to the "Reminders" folder. Please see the section on the Done button below for full details.
Set Flag - The feature enables you to flag and categorise your email, you can also set an action on each flag to "hide email from inbox" once a flag is set. Please see the section on Flags below for full details.
Move to Folder - This will enable to you move and file any email to a folder of your choice (Note: You can set up new folders by tapping the + button when viewing an account in the left sidebar).
Move to file - This enables you to save an email as a .eml file format. You can choose to move it to local storage or to a Cloud service by tapping on the down arrow in the "Select folder" Popup

Left to right swipe
Reply - This will create a reply email addressed to just the sender
Reply to all - This will create a reply email addressed to the sender and the CC list
Forward - This will enable you to forward the email
Reply with template
- This action enables you to very quickly send a personalised reply using a pre-made template. Templates can be created in the "Templates" section on the left sidebar. Please see the section template and mail merge section below for full details.
Print - This option enables you to print your email to any printer (not just AirPrint printers). Please see the section printing below for full details.
New rule - Once you tap this a new rule based on the email you are viewing will be created. You will be able to edit any aspect of the rule as well as set and action that will be automatically carried out when the criteria are met.
Mark as Read - This will mark any selected unread email as read
Mark as Unread - This will mark any selected read email as unread
Show email thread - this will collect all email that has the same subject line and matching header fields, it will enable you to see an entire conversation string at once.

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Set Flags and edit the flag action to clear your inbox
The flags built into [app] enable you to quickly categorize your email. Flags are fully customizable and can with set with different colours, names and even have an image on them. Flags can also be set to hide email from your inbox so it can be viewed in the "Flag folders " section under "Smart Folders".

There are three ways to set a flag for an email

  1. Swipe right to left and tap on the "Set flag" option
  2. Tap on the empty flag icon displayed on the right had side of an email in the inbox view
  3. Check the check box beside an email and tap on the down arrow in the top right corner and select "Set flag"

To edit the flag names, colours, images and actions, follow the steps below

  1. Tap on "Smart Folders" list in the left sidebar and then tap on "Flags"
  2. Tap the "Edit" button at the top to enable editing
  3. Tap the "Edit" button beside the flag you wish to change and the various change options will be shown
  4. If you want a flagged email to be hidden from your inbox once it is flagged, toggle the "Hide email from Inbox" option to "On" for each flag
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How do I add my own actions? - Change Swipe Settings

You can create your own actions and add them to the swipe options if you like. These actions can move emails to folders, set flags, mark as read, and reply with a template

Tap on the "Swipe Settings" button under the Settings menu in the side action list. There you can create your own custom actions. If you don't use actions in the swipe list, those actions will appear in the action menu after checking an email and tapping on the action menu in the top right of the inbox.

You can also change swipe appearance to a button strip or a popup window in the "Swipe Settings" screen.

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Smart Folders and Custom Views

Our apps allow you to personalise your own mobile mail experience

You can use the "Smart Folders" in the side menu to view all emails in various groups. View all emails with reminders, flags, actions, unread and saved searches

You can also create your own "Folder Aspects" in the side menu. "Folder Aspects" can allow you to view multiple folders in multiple accounts (with unread or flag filtering if required) all in a single screen.

You can add folder aspects to the side menu in the Side Menu settings. Once in the side menu, you can also choose a Folder Aspect, or Smart Folder as your default starting screen.

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View an email thread and quickly action it
[app] will optionally group together all email that has the same subject line and the matching header fields. This means you can quickly read through or action all email that belong to the same conversation string. Even if you have previously previously archived emails that are part of the thread these can all be shown but using the following steps
  1. Swipe left to right and tap on the "Show email thread" option, it will then show all of the emails in that thread whether archived or in the inbox
  2. Check the check box beside an email and tap on the down arrow in the top right corner and select "Show email thread"

There is also a quick way of actioning or deleting an entire email thread while in Inbox view. An email thread is shown with a blue, indented right facing arrow. To action or delete the entire thread at once, simply double tap on the check box beside the top email in the thread and all subsequent emails in the thread will be shown and checked.

Now either swipe, tap the delete button or tap the down arrow in the top right to choose the action you wish to carry out on all the checked emails in the thread.

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Rules - Fully automate common email tasks
Rule overview and set up
Rules are extremely flexible and can be set up for a single email account or be set to execute across all of your accounts. Rules are based on criteria you choose and can carry out various actions such as auto reply with a template, file or archive an email, set a flag, delete, forward and more.

There are two ways to create rules

  1. If you want to set a rule up for the email you are viewing simply swipe left to right and tap on "New Rule". This will pre-populate rule fields based on the viewed email, all you simply need to do is add the action and tap "Test"
  2. To create a new rule from scratch go to "Smart folder" on the left sidebar, scroll down and under "Actions" tap on "Edit email rules". To create a new rule tap the + button on the top right, name your rule and fill in the criteria and then the action. If you tap on "Email accounts" you can chose if the rule will apply to an individual account or all Favourite accounts.

You can change the order of rule processing by changing the rule names. Rules are processed in alphabetical order.

Note: The "Any" option in "Match on search criteria" section it will match on any of the search string criteria (treated as an "or" statement), whereas the "All" will only match the entire search string criteria

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Create a quick rule based on a viewed email
You can quickly create a rule based on the information contained within an email you are viewing, follow the steps below
  1. View the email in either the Inbox view or Open
  2. Swipe left to right and tap on "New Rule".
  3. This will pre-populate rule fields based on the viewed email, all you simply need to do is add the action and tap "Test"
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Sending and email synch options
Sending images and documents from other apps
With iOS 8, it is very quick and easy to send web pages, documents and photos from inside other apps which use the standard action dialog with extensions. The action menu button location will vary in other apps, but the steps below relate to apps like Safari and Photos etc.
  1. View your document, web page, photo etc. in the other app
  2. Tap on the Action button to show the list of options for sharing content
  3. Scroll the bottom row of buttons to the right and tap on "More"
  4. Enable the [app] button in the list. You may need to scroll down. You can also drag the lines icon to the right to re-arrange the order
  5. Tap on "Done" and you will now see the [app] button in the bottom row. Tap on the [app] button to open the email screen
  6. Once you tap on the send button, it will take a minute or two to send the email in the background without needing to open [app]
  7. If you tap on the "Save" button, your email will be saved into the drafts section in [app]
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How do I send an email after a specified time?
When you compose a new email in [app] you will notice a clock icon which is the second button from the right at the top of the new email, if you tap on this you then be able to pick a time and date for when you would like the email to be sent! [app] will then queue up the email and send it at the appropriate time.
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Email account sync options
[app] has several settings to ensure your email is synchronised across all of your email software. You can synchronise read email, flags, drafts, sent and various other folders. For a full guide on how to ensure all your email is in synch tap here to see the Advanced Email set up help
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Email editing options
Can I format the text of my email?
[app] has a full complement of formatting tools, you can customise the font, text size, color, indent as well as many more options. Follow the steps below to change the format of your email.
  1. Tap on the pencil icon to compose a new email
  2. Tap in the body of an email and start typing
  3. Tap and hold on the word or sentence you wish to format and tap "Select"
  4. Use the select tool to highlight the word or sentence you wish to format and then tap "Format"
  5. Choose from one of the options and your highlighted word or sentence will be adjusted

Note: If you would like to change the default font and font size used used in new email, tap on the Cog button in the top left of the sidebar, under the "Email " section you will see the settings for default font size and default email font

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Is it possible to embed or add a web link to certain words or sentences in an email?
Yes, you can embed web links and URL's into any text contained within an email. Follow the steps below to see how this is done.
  1. Tap on the pencil icon to compose a new email
  2. Tap in the body of an email and start typing
  3. Tap and hold on the word or sentence you wish to embed or add the web link with and tap "Select"
  4. Use the select tool to highlight the word or sentence you wish to embed or add the web link then tap "Format"
  5. Choose the world symbol with www on it and enter the web address into the popup box and click "OK" and you are all done
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How do I delete an email draft that I am working on?
The close button on an email is designed to make it quick and easy to close an email and save it to the drafts folder. If you would like to discard or delete an email you are composing, then tap on the trash can on the right side of the email.
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Contacts - Quickly view entire email conversation and history
View all emails for a sender/recipient
Tap on an email sender or recipient to see the contact overview screen. From there you have several options for creating new emails, or tap on the "Emails" button to see all emails for that contact
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View the entire email history with a contact
[app] will automatically file all email history under a contact so you can quickly and easily see any email you have been sent, or the contact has sent you. To view email history follow the steps below
  1. Tap on "Contacts" on the sidebar
  2. Choose a contact group
  3. Either use the search or scroll to find your contact
  4. Tap on the contact and all the email communication will be displayed

Note: The first time you run [app] you will have been asked if [app] could access your contacts. If you tapped "No" you will not be able to see your contacts in this section. To fix this go to the iPad settings and then to "Privacy" and tap on "Contacts" and ensure the switch next to [app] is toggled to "On"

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Why can't I see my contacts in [app]?
The first time you run [app] you will have been asked if [app] could access your contacts. If you tapped "No" you will not be able to see your contacts. To fix this go to the iPad or iPhone settings and then tap on "Privacy" and tap on "Contacts", ensure the switch next to [app] is toggled to "On"

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How do I edit a contact's details?
To edit a contacts details follow the steps below
  1. Tap on "Contacts" on the sidebar
  2. Choose a contact group
  3. Either use the search or scroll to find your contact
  4. Double tap on the contact and then tap on the wrench at the top right of the screen
  5. Alternatively check the contact and tap the eye icon on the top right, then tap on the wrench at the top right of the screen

Note: The first time you run [app] you will have been asked if [app] could access your contacts. If you tapped "No" you will not be able to see your contacts in this section. To fix this go to the iPad settings and then to "Privacy" and tap on "Contacts" and ensure the switch next to [app] is toggled to "On"

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Can I create a new contact from an email?
Yes, simply view an email, tap on the email address and you will see the option to Create a New Contact or Add to Existing Contact
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Searching
Search Overview
The search features build into [app] are extremely easy to use, yet powerful enough to give you search results based on even the finest of detail. To perform a search, follow the steps below
  1. Tap on the magnifying glass button at the top of the Inbox or go to "Smart folders" on the side bar and tap the + beside "Smart search folders"
  2. Add search fields by tapping on the green + button on the left, each field will then give you options such as Contains, Starts with, Equals etc
  3. Once you have built your search criteria tap Search server if you want it search email on your email providers server, or on Search if you to only search email locally
  4. If you want to save search to use again tap on the down arrow in the top right corner and choose "Save as"
  5. To use previously saved search either go to "Smart search folders" inside "Smart folders" or tap the down arrow in Search and select "Choose saved search"

Note: The "Any" option in "Match on search criteria" section it will match on any of the search string criteria (treated as an "or" statement), whereas the "All" will only match the entire search string criteria

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Attachment File Management
How do I save attachments either locally or in the Cloud to use again?
Follow the steps below to save attachments
  1. Tap on your email to view it
  2. Tap on the attachment's name or icon to view it
  3. Tap the action menu in the top right corner and chose "Save as"
  4. Choose one of the folders under "Local files" or tap on the right down arrow and choose a Cloud service to save the attachment in to. If your Cloud services are not yet configured, tap here to see how to add Cloud services
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How do I use an attachment that is saved either locally or in the Cloud?
[app] has the ability to use attachments from several different sources simultaneously, follow the steps below to use a saved attachment
  1. Compose a new email and tap on the "+" button to the right of "Attachments", or tap on the paper clip icon at the top
  2. Choose where your file is stored (locally or in a cloud service) and either double tap on the file or check the checkbox and tap "Add" in the top right corner. If your Cloud services are not yet configured, tap here to see how to add Cloud services
  3. Repeat the above steps to add as many attachments as you wish and then tap the back button. [app] will handle multiple attachments from multiple sources with out any issues (i.e mix attachments from different Cloud services or local files)
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Can I zip several attachments and send the zip file with an email?
Yes you can, and whats more you can even zip files in the Cloud without having to download them first, follow the steps below to zip your files
  1. Tap on "Files" in the sidebar
  2. If your files are stored locally, check the checkboxes next to the files you wish to zip, then tap on the square button with lines on at the bottom and choose "zip files"
  3. If your files are stored in the Cloud, tap on "Places & Cloud servers", navigate to your files and check the checkboxes next to the files you wish to zip, then tap on the square button with lines on at the bottom and choose "zip files"
  4. If you do not have your Cloud services configured, tap here to see how to add Cloud services
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Can I unzip attachments?
Yes you can, all you do is tap on the zip attachments file name or icon and it will open and show the contents. Saving a zip file is the same as any other attachment and a step by step guide can be found by tapping here
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How do I convert a file or attachment to PDF format
There are two ways to convert a file or attachment into a PDF.
    Method 1 - Direct from an email
  1. Tap on an email to view it
  2. Tap on the arrow on the very right side of the attachments line, this will then display a list of your attachments
  3. Check the checkbox of the file you wish to convert to PDF and tap on the Print button
  4. Tap on Choose and select the Convert to PDF option and tap save. You will then have the option of where you would like to save the file, either locally or in the Cloud
  5. Once saved you will be back to your list of attachments, this step can be repeated as many times as required.
    Method 2 - In the Files section
  1. Tap on "Files" in the sidebar
  2. If your files are stored locally, check the checkbox of the file you wish to convert to PDF and tap on the Print button
  3. Tap on Choose and select the Convert to PDF option and tap save. You will the have the option of where you would like to save the file, either locally or in the Cloud
  4. If your files are stored in the Cloud, tap on "Places & Cloud servers", navigate to your files and check the checkbox of the file you wish to convert to PDF and tap on the Print button
  5. Tap on Choose and select the Convert to PDF option and tap save. You will the have the option of where you would like to save the file, either locally or in the Cloud
  6. If you do not have your Cloud services configured, tap here to see how to add Cloud services
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How do get file from another app to use as an attachment?
You can quickly transfer files from another app so you can use it as an attachment. Use "Share" or "Open in" from your other app and select [app]. This will create a new email in [app] with the file as an attachment.
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How do I use an attachment in another app?
Follow the steps below to share and use attachments in other apps
  1. Tap on your email to view it
  2. Tap on the attachment's name or icon to view it
  3. Tap on the action button in the top right corner and chose "Share" or "Open with app"
  4. Choose the app you wish to share or use the file with
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Can I import files directly from my computer to add as attachments?
Follow the steps below to import files from your computer using WePrint
  1. Make sure you have WePrint installed on your computer
    (You can download the free WePrint software by clicking here)
  2. Open WePrint on your computer and click on the "Settings" button, now go to the "Sharing" tab
  3. Half way down the Sharing tab screen you will see a button with "Choose" on it, click this and then select the folder you wish to use to share your files. This may be your entire Documents or My Documents folder, or you may wish to have a separate folder just for files your want to transfer to the iPad/iPhone
  4. Go to your iPad/iPhone and open [app]. Create a new email and tap to add an attachment.
  5. If WePrint is not listed then tap "Add Server", it should find WePrint automatically, if it doesn't check our troubleshooting section
  6. You will now see a list of files and documents that is the contents of the folder you selected in step 3
  7. Tap to select one or multiple files or documents and then tap "Save"

You can also retrieve files from online storage (i.e. iDisk or WebDav enabled stores), see the "iDisk/WebDAV Access" section below to find out more information

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Mount iPad/iPhone as a disk
You can mount your iPad or iPhone as a disk on your computer and you will then be able to freely move files and folders on and off the disk - for a step by step guide Click here for Mac and Click here for Windows
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Cloud Services
How do I set up Cloud Services
Open [app] on your iPad/iPhone and follow the steps below
  1. Create a new email and tap on the attachments button to add an attachment.
  2. Tap the + button at the top of the screen and choose your cloud service
  3. Select the cloud service of your choice
  4. Some Cloud Servers will require a username and password in the Edit Account screen
  5. Use the test button in the dit account screen to test the details
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How do I save attachments directly to the Cloud to use again?
Follow the steps below to save attachments
  1. Tap on your email to view it
  2. Tap on the attachment's name or icon to view it
  3. Tap the action menu in the top right corner and chose "Save as"
  4. Choose a Cloud service to save the attachment in to. If your Cloud services are not yet configured, tap here to see how to add Cloud services
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How do I use an attachment that is saved in the Cloud?
[app] is able to use files stored in the Cloud as attachments without having to download them. follow the steps below.
  1. Compose a new email and tap on "Attachments"
  2. Choose the cloud service where your file is stored and either double tap on the file or check the checkbox and tap "Add" in the top right corner. If your Cloud services are not yet configured, tap here to see how to add Cloud services
  3. Repeat the above steps to add as many attachments as you wish and then tap the back button. [app] will handle multiple attachments from multiple sources with out any issues (i.e mix attachments from different Cloud services or local files)
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Signatures
How do I create a signature and can I format it?
[app] gives you many options when it comes to the style and format of a signature. You can have multiple images attached as well as formatted text and web links. Follow the steps below to create a signature
  1. Tap on the email account settings or app settings on the sidebar
  2. Tap Email Signature and type your signature, to add an image tap and hold and then tap "Format"
  3. To format your text or add a web link to a word or sentence tap and hold on the word or sentence you wish to format and tap "Select"
  4. Use the select tool to highlight the word or sentence you wish to format and then tap "Format"
  5. Choose from one of the options and your highlighted word or sentence will be adjusted

Note: You can add multiple images and formatting by simply repeating the steps above

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Can I have a different signature for each account?
Yes you can, all you need to do is tap here to see the set up guide for signatures. You can also set a default signature by tapping on the Cog button on the very top left of the sidebar and under "Email" in the settings you will see where you can adjust the default signature.
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Templates, mail merge, mail shots and personalized group email
Create and send a Mail Merge/Mailshot?
With [app] it is quick and easy to set up a group of contacts within the app, build a mail merge/mailshot template and then send a personalised email. Follow the steps below to set up and send a mail merge.

    Step 1 - Create a template
  1. Open [app] and open the "Templates" screen. You can also use the settings (cog) button to edit templates when choosing the template option from the action menu
  2. Tap on the new email button at the top right
  3. Add a subject to your email (this subject will be the same for all recipients)
  4. Tap on the body of your email (below "Attachments") - To add a merge field tap and hold and you will see the "More" - "Merge Fields" option. Tap on it and select the field you wish to add
  5. Type the rest of your email as you you wish it to appear

    Step 2 - Send a Mail Merge
  1. Open the "Contacts" screen. Choose a group with the group button if you want
  2. Tap to check one or more contacts. You can use the check all button ✔ to select all contacts
  3. Tap on the action button and choose "Email with template"
  4. Select the template you wish to use by tapping on it. This will create a new email for each contact and use the contact name and other values if you have included them in the template. You can then choose to send the new emails now, or at a later time.
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How do I create my own contact group for a Mail Merge/Mailshot?
With [app] it is easy to set up a group of contacts within the app, build a mass mail template and then send a personalised email to a group of contacts.

    Create your own Mail Merge Contact Group
  1. Open the "Contacts" screen
  2. Tap on the groups buttton at the top of the screen
  3. Tap on the + at the top right of the icontact groups screen and name your new contact group
  4. Tap on the newly created contact group to view its contents
  5. Tap on the "+" button in the top of the screen and check the contacts you wish to add to the new group and tap "Import" (note: you can use the check all button ✔ to select all contacts).
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Can I reply to an email using a pre-made template?
Yes with [app] it is easy to set up a template with merge fields so you can send a personalised response using a template. This process can also be automated, tap here to see how create a rule to auto reply with a template. Follow the steps below to see how to reply with a template

    Reply with a template
  1. Create a new template if required using the steps here
  2. Check to select an email, or open it
  3. Choose "Reply with template" from the action menu
Quick Link
Can I send an email to just one person using a pre-made template?
Tap on a contact to open the contact summary. Then you can tap on the Reply With Template button to choose a template and send a reply.
Quick Link
Email Push Notifications
What are Push Notifications?

Push Notifications enable you to set individual sounds and alert options for each email account, or even for different people or subjects - the possibilities are endless. There is also a filtering option so you only get alerted on some email and not others or vice versa. You can also suspend notifications for a set duration should you be in a meeting or unavailable for a period of time.

With [app] you have several ways of getting push notifications for your new email.

    Method 1 - no action needed

    If you are using iOS 7.0 or later, you will receive background notifications automatically as often as your iPad or iPhone allows
    Click here for more details.


    Method 2 - Forward your email to a unique, secure email address
    Click here to see how to set up very fast Push Notifications using a forwarding address


    Method 3 - Using the free WeNotify App on your Mac or PC
    For quicker notifications, click here to see how to set up Push Notifications using WeNotify

Note: There is a full privacy statement that will detail how your email and account information is inaccessible by EuroSmartz or its employees - click here for our "Privacy Policy"

Quick Link
How do background notifications work?
[app] will automatically send you notifications when running in the background (iOS 7.0 or later)

Background notifications are controlled by the iOS and the speed will be adjusted by your iPhone/iPad for the best power consumption

As you use [app] more, your iPhone/iPad will provide better notification performance. Once you have used [app] for day to day usage for a while, you should get notifications in about 10-20 minutes, depending on the time of day, network type and usage.
There are also other options if you want almost instant notifications.

Quick Link
How do I set up Notifications using the free WeNotify app on a Mac or PC?
To set up email notifications in [app] using WeNotify follow the instructions below. This will provide quick notifications, depending on the email account type. You can also use the standard background notifications.
    Step 1 - set up WeNotify on your Mac or PC
  1. Download WeNotify to your Mac or PC by clicking here
  2. Once you have installed WeNotify open the app and create a user ID by clicking on the "Create ID" button. Enter your chosen Notification ID and PIN and then click on "Create ID"
  3. You will now be asked to verify your PIN, type in your PIN once more and click "Create ID"
  4. Once created your ID will automatically log into the notification server and you should see the word "Connected" in green below the PIN Code field
  5. Do not close WeNotify or the window, leave WeNotify running and now go to your iPad or iPhone and follow Step 2 below
    Step 2 - set up Email accounts for Notifications in [app]. This is easiest done while sitting beside your Mac or PC, but can also be done manually inside WeNotify
    Note: Once set up, notifications will work wherever you are and whatever network you are on (Cell, 3G, 4G, Edge, Wifi, hotspot, corp network), you do not need to be on the same network for notifications to function
  1. Make sure you are on the same Wifi network as the Mac or PC you have set up WeNotify on
  2. In the "Email" section of the Settings, tap on "Email notifications"
  3. Create unique ID and PIN in the "Notification profile" section of the "Email Notifications" screen
  4. You will now see a list of the email accounts you have set up in [app], if you have not set up your email accounts then click here to go to the email help section.
  5. Tap on the notifications button below your email account when it is opened. You will then be able to select the Mac or PC you have installed WeNotify on
  6. Tap "Send" and you will be shown a PIN, go to your Mac or PC and enter this PIN where you see the prompt in WeNotify
  7. Once the PIN is accepted tap "OK" on your iPad or iPhone and your notification account is now all set up. You can customise the sounds, schedule & filters for each account by using these buttons

Note: You can also add email accounts to WeNotify by going to the email account tab and tapping the + at the bottom and adding your full email account details.

Note: There is a full privacy statement that will detail how your information is inaccessible by EuroSmartz or its employees - click here for our "Privacy Policy"

Quick Link
How do I set up Notifications using the unique forwarding email address?
Follow the steps below to setup Notifications using the unique, secure forwarding address. This will provide very quick notifications. You can also use the standard background notifications.
  1. In the "Email" section of the Settings, tap on "Email notifications"
  2. Create unique ID and PIN in the "Notification profile" section of the "Email Notifications" screen
  3. Tap on the notifications button below your email account when it is opened
  4. Copy the unique email address and go to your email provider's website. You now need to locate how to forward your email, this is usually in the settings section.
  5. Create a forward and paste the unique email address and you will now receive notifications on your iPhone or iPad.

Note: If you are forwarding Gmail to your unique notification email address, Gmail will require a code to verify the forward. This code will be sent to your phone as an [app] notification. Once you receive the notification, re-open the forwarding address screen and you will see the recent notifications. Enter just the numbers into the Gmail verification box and click "Verify".

Note: There is a full privacy statement that will detail how your email and account information is inaccessible by EuroSmartz or its employees - click here for our "Privacy Policy"

Quick Link
Does my iPhone/iPad need to be on the same Wifi network for notifications to work?
No, as long as your iPhone or iPad has any sort of connectivity (Cell, 3G, 4G, Edge, Wifi, hotspot, corp network), notifications will be sent to your device.
Quick Link
How do I set a schedule for Notifications?
Once you have set up your notifications you can set a schedule for receiving notifications for all accounts or for each individual email account you have set up. Follow the steps below to set up a notification schedule;
  1. Open [app] and tap on "Settings"
  2. In the "Email" section of settings tap on "Email notifications"
  3. If you want to set a schedule for all accounts tap the Email notification schedule button under "Email notification settings"
  4. If you want to set a schedule for an individual email account, tap the email notification schedule button located under the account when opened.
  5. Toggle "Restrict notifications to schedule" to "On"
  6. You will now be able to set a schedule by for each day for when you wish the notifications to be on. If you would like the same schedule for each day, set it on Monday and the use the "Copy to All" button
Quick Link
How do I set different sounds for all email accounts or individual accounts?
You can easily set up different sounds for your overall notifications or customise sounds for each email account. Follow the steps below to set up a notification sounds;
  1. Open [app] and tap on "Settings"
  2. In the "Email" section of settings tap on "Email notifications"
  3. If you want to set a sound for all accounts tap the Sound button under "Email notification settings"
  4. If you want to set a sound for an individual email account, tap the email notification schedule button located under the account when opened/li>
  5. Tap on the sounds to hear a sample and also to select the sound
Quick Link
How do I set up notification filters for all email accounts or individual accounts?
If you want to set notifications that meet certain filter criteria like who the email is from or a particular subject etc, follow the steps below;
  1. Open [app] and tap on "Settings"
  2. In the "Email" section of settings tap on "Email notifications"
  3. If you want to set a filter for all accounts tap the Filter button under "Default Settings"
  4. If you want to set a filter for an individual email account, tap the Filter button located in the account box under the "Email Accounts" heading
  5. Tap on the + to create a new filter
  6. Name the filter and then add the criteria you wish to filter in the "Search" section by using the green + sign or red - button and the text fields provided
  7. To customise the notifications tap on "Add" in the "Actions" section and chose the action you require. You can add multiple actions by tapping by "Add" or by using the green + sign or red - buttons
  8. Tap on "Filters" to return to the previous screen where you will also find the option to switch off notifications unless they match the filters
Quick Link
How do I suspend Notifications?
If you have a meeting or you would like to suspend the notifications in [app] for a period of time follow the steps below;
  1. Open [app] and tap on "Settings"
  2. In the "Email" section of settings tap on "Email notifications"
  3. Tap the Suspend Notifications button
  4. Choose and tap the duration required and then tap "Email notifications" at the top of the screen
Quick Link
Is it possible to have notifications auto suspend when I have a calendar event?
You can set notifications to automatically suspend when you have a meeting or calendar event. To do this follow the steps below
  1. Open [app] and tap on "Settings"
  2. In the "Email" section of settings tap on "Email notifications"
  3. Tap the Calendar button
  4. Add the keywords to match the calendar events you wish to be suspended, separate words with a comma ","
  5. If you wish to add further filters toggle the "Advanced" button to on and create a filter by tapping the + button on the top right
  6. You can restrict the calendars that are matched by tapping on the "Calendars" button and unchecking the Calendars you don't wish to be used
Quick Link
WeNotify
What is WeNotify?
WeNotify is a helper application that runs on your Mac or PC and works in conjunction with [app]. WeNotify enables you to set customised notifications alerts & sounds that will automatically be pushed to your iPad or iPhone whenever you receive a new email. You can set individual sounds and alert options for each email account, or even for different people & subjects - the possibilities are endless. There is also a filtering option so you only get alerted on some email and not others or visa versa. You can also suspend notifications for a set duration should you be in a meeting or unavailable for a period of time.

Click here to see how to set up Push Notifications

Quick Link
How do I set up WeNotify?
With WeNotify and [app], you can set up customized notifications.

To set up email notifications follow the instructions below.

    Step 1 - set up WeNotify on your Mac or PC
  1. Download WeNotify to your Mac or PC by clicking here
  2. Once you have installed WeNotify open the app and create a user ID by clicking on the "Create ID" button. Enter your chosen Notification ID and PIN and then click on "Create ID"
  3. You will now be asked to verify your PIN, type in your PIN once more and click "Create ID"
  4. Once created your ID will automatically log into the notification server and you should see the word "Connected" in green below the PIN Code field
  5. Do not close WeNotify or the window, leave WeNotify running and now go to your iPad or iPhone and follow Step 2 below
    Step 2 - set up Email accounts for Notifications. This is easiest done while sitting beside your Mac or PC
    Note: Once set up, notifications will work wherever you are and whatever network you are on (Cell, 3G, 4G, Edge, Wifi, hotspot, corp network), you do not need to be on the same network for notifications to function
  1. Open the EuroSmartz app you have installed and tap on "Settings"
  2. Make sure you are on the same Wifi network as the Mac or PC you have set up WeNotify on
  3. In the "Email" section of the Settings tap on "Email notifications"
  4. You will now be asked for your Notification ID and PIN that you set up in the steps above, type them in and then tap "Connect"
  5. You will now see a list of the email accounts you have set up, if you have not set up your email accounts then click here to go to the email help section.
  6. Toggle to account to "On" and tap the "Check" button beside the accounts you wish to be notified about, you will then be able to select the Mac or PC you have installed WeNotify on
  7. Tap "Send" and you will be shown a PIN, go to your Mac or PC and enter this PIN where you see the prompt in WeNotify
  8. Once the PIN is accepted tap "OK" on your iPad or iPhone and your notification account is now all set up. You can customise the sounds, schedule & filters for each account by using these buttons

Note: You can also add email accounts to WeNotify by going to the email account tab and tapping the + at the bottom and adding your full email account details.

Note: There is a full privacy statement that will detail how your information is inaccessible by EuroSmartz or its employees - click on the "Privacy Policy" button in WeNotify to read more about this

Quick Link
What is Notification Profile section in WeNotify for?
The "Notification Profile" section of WeNotify is where you can set up you Notification ID and PIN, view the Privacy policy, change your PIN or delete your notification profile all together
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What is Apps section in WeNotify for?
This section of WeNotify will show you what apps and devices you have set up WeNotify to work with running on your iPad or iPhone. You can delete an app if you wish from WeNotify by highlighting the app and clicking the - button
Quick Link
What is Email Accounts section in WeNotify for?
In the Email Account section you will be able to see which individual email account WeNotify is checking and notifying you of new email. These are set up when you create your notifications in a EuroSmartz app, however you can also add accounts by tapping on the + button and entering the account details and clicking test.
Quick Link
What is Settings section in WeNotify for?
The Settings in WeNotify will enable you to run the app hidden so it will be in the background. There is also a setting for starting WeNotify when you login, so that you do not have to start it manually. The final setting is to limit the number of notifications you get per minute, this is particularly useful if you have a large number of email accounts. The Activity Log button is there to send further information to our help desk people in the unlikely event you will run into difficulties.
Quick Link
How often does WeNotify check my email?
If you have an IMAP account then most accounts are checked immediately so it means as soon as you get an email it will show as a notification. If you have a POP account then you can set the check frequency in the settings of WeNotify under the "Settings" section.
Quick Link
How do I change the PIN for my notification profile?
To change the PIN for your profile follow the steps below;
  1. Go to your Mac or PC and open the WeNotify settings. If you have WeNotify set to run hidden on a Mac, the icon for WeNotify will be on the top bar. If you have a PC and set it to run in the system tray it will be next to the clock on the bottom right
  2. Ensure you are in the "Notification Profile" section of WeNotify
  3. Click on the button called "Change PIN Code"
  4. You will now be asked for your existing PIN code, enter it and tap OK
  5. Now type in your new PIN code and verify it, then tap "Change"
Quick Link
I have forgotten the PIN for my notification account, how can I recover it?
Because of customer privacy and security reasons there is no way to recover lost PIN codes in WeNotify, if you have lost your PIN then you will need to create a new notification profile.
Quick Link
How do I delete my notification profile?
If you wish to remove your notification profile simply follow the steps below;
  1. Go to your Mac or PC and open the WeNotify settings. If you have WeNotify set to run hidden on a Mac, the icon for WeNotify will be on the top bar. If you have a PC and set it to run in the system tray it will be next to the clock on the bottom right
  2. Ensure you are in the "Notification Profile" section of WeNotify
  3. Click on the button called "Delete Profile"
  4. You will now be asked to verify your PIN, type in your PIN and click "Delete"
Quick Link
If I use the auto suspend for calendar events, does my calendar info get sent?
None of the details of your calendar appointment or meeting information ever leaves your device, notifications are suspended with just a start time and end time.
Quick Link
Email account troubleshooting (use this if the account wizard can't find your account details)
The email account set up wizard can't find my account details, what do I do?
If the wizard was not able to find your server setting the first thing to do is ensure your email address and password are absolutely correct, it is easy to transpose letters. If the wizard still does not find your settings check your email service providers settings on their website, and then tap on the "Manual set up" option and choose the account type that is recommended by your email provider. If you enter the information as per your providers recommended settings it will all work just great. Below are some common settings for a number of email service providers.

If you would like to know more about the advanced settings in the set up window please see the Advance Email Settings

Quick Link
Printing
What printers can I print to?
You can print direct to most WiFi printers or by installing the WePrint helper software on your Mac or PC you can print to any printer connected to your computer via USB cable, network, WiFi, BlueTooth or other means.
Quick Link
Do I have to buy an AirPrint printer to be able to print directly from this app?
No, AltaMail supports printing direct to most existing WiFi printers which means your printer will automatically be listed and enable you to select it. Once you select your printer just tap "Test" on each of the options and this will ensure you use the best possible method for printing. You do not need to upgrade your printer for to use it with this app.
Quick Link
Can I print direct to my existing WiFi printer/what is WePrint?
[app] supports printing direct to most WiFi printers which means your printer will automatically be listed and enable you to select it. Once you select your printer just tap "Test" on each of the options and this will ensure you use the best possible method for printing.

If your printer is having issues, or you do not have a WiFi printer - you can use the free WePrint relay software on your Mac or PC. If WePrint is required you will not need to touch or be near your computer to print, you simply tap print on your iPad, iPhone or iPod Touch and the computer will act as a relay and automatically pass the print job from your device onto your printer without user intervention

Installing WePrint on your Mac or PC will also give you the ability to print via 3G/4G, so even when you are out of your office/home you can quickly and easily send print jobs to your printer from your iPad, iPhone or iPod Touch.

You can download WePrint helper software by clicking here

Once installed [app] should find all your printers on WePrint automatically, if this is not the case then click here to go to the trouble shooting section.

Quick Link
Printing using 3G/4G instead of WiFi
Quick Start Guide
  1. Create a new gmail account from this Gmail Link
  2. Add the gmail username and password to the Print via Proxy tab in the Settings of WePrint, installed on your computer or download by clicking here
  3. On your iPad/iPhone, tap on the "+" button when you view the Printers screen. Add the gmail username and password in the Print via 3G/4G tab.

Generally, when you are in your local WiFi network [app] will automatically find your WePrint server in your network and allow you to print straight away. If you are not in the same network as the WePrint server, or you want to print via 3G/4G you can use the "Print via Proxy" option in the WePrint settings.

We strongly recommend you set up a new Gmail account in the WePrint settings. WePrint produces authentication email that sit in the inbox, if you use an existing account it may get cluttered with these emails.

Please do not confuse the Print via Proxy function with printing from an email account, we are simply using this Gmail account as a transport method. If [app] allows it, you can set up your email accounts to print in "Email" section of the app on your iPhone/iPad

Full Instructions

  1. Click here to create a new Gmail account. You can use another email account but the app works best with Gmail and all the settings are preset. It is the quickest and easiest way to get it set up and working. Make sure you don't use this gmail account in any other email application or the WePrint emails may be removed.
  2. Download and install the free WePrint software on your Mac or PC by clicking here
  3. Go to WePrint on your computer and click the "Settings" button, now click on the "Print via Proxy" tab
  4. Check the "Remote Printing via an Email/WebDAV server" option
  5. Enter the user name and password of the new Gmail account and hit test, a green check mark will appear
  6. Go to [app] on your iPad/iPhone and open it, go ahead and print something like a contact (click here for a guide)
  7. When you get the screen headed up "Print", press the blue "Choose" button on the right of the "Printer" box
  8. Tap the + button and choose the "Print via 3G/4G" tab
  9. Enter the user name and password for the Gmail account you put into WePrint on your computer.
  10. Press "Save" to save the settings.
  11. You should now see a list of the printers you have available, select one and then tap Print

If you have an office network with a firewall that blocks email server access, you could use iDisk or another WebDAV server such as http://box.net. During step 5. select the type drop down in the WePrint settings to select iDisk or WebDAV. If you use box.net, the URL is http://box.net/dav

When printing, make sure the "Server" field on the Print screen displays the server name starting with "Proxy:". WePrint doesn't need to be running to print via proxy, and it is generally not restricted by firewalls. WePrint can be started later to collect the printed documents, so is great when traveling

If you have any issues with the set up then please see our Print via Proxy troubleshooting section

Quick Link
Printing using Google Cloud Print
Before you can use Google Cloud Printing on your iPad or iPhone, you will need to set up GoogleCloud Print by clicking here

The first step from that page is to install Google Chrome

And then enable your printers with these steps

If you have any issues installing Google Cloud Print, please contact Google.

Once you have installed Google Cloud Print and have printed a test page, then you can set it up in our App:

  1. When you get the the Print screen in our App on the iPad/iPhone, tap on the "Choose" button.
  2. Tap on the "+" button in the top right of the "Printers" screen and then tap on the "Google Cloud" tab.
  3. Then you can enter the same gmail account details as you set up earlier for the GCP install and tap on "Save".
  4. If GCP has been set up correctly and the username/password is correct, you should be taken back to the Printers screen where you can select your GCP printer and print.
Quick Link
Printing Contacts/Address labels
Contacts can be selected from your contact list. Select a group to view its contacts. When viewing the Contacts screen, you can select one or more contacts and then press Print to print them.

Press the Sort by "First" and "Last" buttons to change the sort order. Enter some text in the Search field to filter the list of contacts you want to see.

If you have a DYMO LabelWriter you can print address/shipping labels by tapping on "Contacts", select a contact and tap Print. In the Print screen select your DYMO LabelWriter by pressing the blue arrow in the "Printer" box. Scroll to the bottom of print screen and tap on "Contact layout", select the correct label that is loaded in your DYMO LabelWriter and either the work or home address option. If you have the LabelWriter Twin you can select the right or left roll in the "Tray selection" at the bottom of the print screen.

Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade

Quick Link
Support
My email account shows an error when I try to read my emails
Check our Email Section for set up help. Also check that your email account User Name, Password and Server Name match those supplied for your email account. Check if your email account uses POP, IMAP or Exchange and change the setting accordingly using the "Advanced" slider at the bottom of the edit account screen to show the switch. If you still have problems use the email button on the error window to email your error to our support department by doing the following:
  1. Press the "Help" button when you see the error.
  2. In the web page of email help, scroll to the top and enter your details in the form to send us the error log.
Quick Link
My printer is not found or does not print correctly
To run a quick diagnostic test for your printer for this type of printing, go ahead and install the WePrint printer sharing software on your Mac or PC. You can download it by clicking here. Make sure you have WePrint: showing in the Server field on the Print screen for this test, or tap on the Choose button to select it. WePrint will also allow you to print over 3G/4G.
Quick Link
My device says "Error connecting to the server". It can’t find the WePrint server
  1. If you don't have WePrint installed on your PC or Mac computer, you can install it by clicking here
  2. On rare occasions connection problems occur and are usually caused by your Firewall. Check the Windows or Macintosh help page to make sure your firewall isn’t blocking connections. Try turning off your firewall temporarily to test it.
  3. In the app print screen, press the blue "Choose" button beside the printer field. In the next screen press "Add Server" and if it doesn't find it automatically, enter the WePrint server details.
  4. Try also changing the WePrint port number in the WePrint Settings - Advanced tab. Set the custom port number to 8081 or 8082 etc. Make sure you change the port on your device too if you do this.
  5. Check that your device is connected to your Wi-Fi router with a password if it needs one. Some routers allow guest access with no password, but that blocks access between devices in the same network. If your router has password access, enter it in your iPhone/iPad settings.
  6. Some routers have a feature in the router Admin screens called "AP Isolation". This will block access between devices. Check that "AP Isolation"/"Wireless Client Isolation" is off.

If find after trying all of these steps you are simply blocked for no reason, or you want to print via 3G/4G you can use the "Print via Proxy" option in the WePrint settings. We strongly recommend you set up a new Gmail account in the WePrint settings. You can use another email account but it is much easier to create a Gmail account and use the default settings. Make sure you don't use this gmail account in any other email application or the WePrint emails may be removed.

On the your device, when you get the Print screen, press the blue "Choose" button beside the printer name and then press the "Add Server" button. Press the "Print via Proxy" tab and enter the same email account as WePrint. Press "Save" to save the settings.

If you have an office network with a firewall that blocks email server access, you could use iDisk or another WebDAV server such as http://box.net. Tap on the "Type" field in the Print via Proxy tab on your device, or select the type drop down in the WePrint settings to select iDisk or WebDAV. If you use box.net, the URL is http://box.net/dav

When printing, make sure the "Server" field on the Print screen displays the server name starting with "Proxy:". WePrint doesn't need to be running to print via proxy, is generally not restricted by firewall's, and can be started later to collect the printed documents, so is great when traveling

Quick Link
What is "Server address" and "Server port" in the Add print server screen?
The server address and port tell your device where your WePrint server is so it can communicate with it. The main window of the WePrint server (on your desktop or laptop computer) will display these values so you can copy them to your device. You can change the port number by clicking on WePrint -> Settings -> Advanced -> Use custom server port number. Try changing the port to 8081 or 8082
Quick Link
My print job appears in WePrint but goes no further? or When I print I get a blank page or my printer shows an error, what do I do?
It appears as if your printer doesn't support the standard background printing without a print dialog. Go to WePrint Settings -> Advanced and try changing your WePrint setting to "Compatibility Printing mode"
Quick Link
I configured Print via Proxy but it is not working.
Do you have "Proxy:" showing in the server field of the Print screen on the iPhone? If not, use the blue "Choose" button beside the Printer field to select or add a proxy server.
  1. If you are having problems using "Print via Proxy" the first thing you should do is create a Gmail account purely for "Print via Proxy". This is to avoid other apps deleting emails from this account. It doesn't mean that you can't print emails from other email accounts.
  2. Quit WePrint, delete all WePrint subject emails in the gmail inbox and start WePrint again.
  3. Go to the the "Print via Proxy" option in the WePrint settings. Turn on "Remote printing via and Email/WebDAV server". Make sure the gmail account and password is entered and press the "Test" and then the "Save" button.
  4. Go to your gmail inbox and make sure there is a new WePrint email there. It should contain a single attachment. if not, check your settings in WePrint.
  5. Once that is set up go to the iPhone/iPad and when you get the Print screen, press the blue "Choose" button beside the printer name (or and then press the "Add Server" button. Press the "WePrint via Proxy" tab and enter the same email account as WePrint. Press "Save" to save the settings.

  6. It should tell you how many WePrint servers it has found and show you the printers for the first server. Select a printer and then tap the "Print" button. There will be a slight delay as WePrint waits to check the gmail account. To print instantly, open the "Printing over 3G/4G" tab in WePrint and click the "Check now" button.

    Do not set up your Print via Proxy gmail account in the email accounts screen of the iPhone/iPad App. It is only used for printing and so only needs to be added in the Add WePrint server screen.

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Contact Support
If you can't see any fixes for your issue then please feel free to contact the 24/7 support help desk by clicking here
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