Getting Started
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Email Overview
[app] supports virtually all email account types. It has a set up wizard that will help you with all the details of your account, simply enter your email address and password and the set up wizard will do the rest. Use the "Manual Setup" button to create an account with your own settings. Tap on the the "Accounts" button in the left side menu to dit or add accounts.
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What is the difference between AltaMail and AltaMail Go?
AltaMail has many more advanced features than AltaMail Go. These include Email Rules, File Manager/viewer, custom actions, choosing swipe actions, notification filters/scheduling, contact email sounds, editing the side and drop down menu, send later and many many more. You can see all of the AltaMail Features here. |
Advanced Email Settings
Okay, now that you have your email account all set up you may want to adjust some of the standard settings within [app]. This section will go through what each of the advanced functions do. To access the advanced email settings, toggle the "Advanced" switch to on, in the "Edit Account" screen Advanced features in IMAP and Exchange EWS based email
Advanced features POP3 Based email
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Set up Outgoing email server
If you want to send email from [app] then the outgoing server will need to be set up. If you use the set up wizard this will be done automatically, however if you need to set up your outgoing email server manually, tap on "Outgoing Mail Server" at the bottom of the "Edit Account screen" and enter the details for your mail service. [app] has a large number of preset outgoing server settings which can be access using the "Choose" button on the top of the "Email Settings " screen. If your outgoing email server requires authentication then toggle the "Requires Username" to on and enter your details. Tap test at the top when you are done. Note: If your settings do not work first time, check your service providers details and ensure you have the correct settings in the "Advanced" section of the Outgoing server. |
How to synchronise my email settings with another device
All you need to do is tap on the Cog button on the top left of the side menu which will open settings. Navigate to the email management section and then tap on "Synchronise settings", from there you can choose which settings you wish to synch with your other devices. "Synchronize Settings" uses your own iCloud account to synchronize selected items between multiple devices. Data is fully encrypted before being stored on you personal iCloud account for extra security. If you use an app password, email account settings have additional protection of being encrypted using your own app password. |
How secure is the "Synchronize Settings"?
"Synchronize Settings" uses your own iCloud account to synchronize selected items between multiple devices. Data is fully encrypted before being stored on you personal iCloud account for extra security. If you use an app password, email account settings have additional protection of being encrypted using your own app password. Changes are synced when the app is suspended and usually after a few seconds when the app is active. Your iCloud settings in your device settings app will determine when the changes are synced as options such as not syncing iCloud over 3G will delay syncing until a WiFi network is found. You can clear all synced data from iCloud, but make sure you turn off syncing on all devices before you do this. Otherwise items such as email accounts etc. will be removed. If you get a message that the app password doesn't match the synced email account data, then check that all devices use the same app password, or all devices don't use an app password. If you have changed your password, you can edit each email account and make a small change such as the name and then close the account settings. This will override the synced account settings with the new password, or without the app password if you cleared it. |
Reach Inbox Zero
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View ALL new/unread email simultaneously with a single tap
[app] has a built in short cut that enables you to view all new/unread email across all of your favourites accounts in a single tap. Simply tap on the new/unread count beside the "Favourites Inbox" and you will instantly be taken to the "Unread" folder.
If you would like to see the new/unread for single email account, then tap on the new/unread count beside the individual account. |
Quick Swipe Features
The quick swipe features built into [app] enable you to quickly and effortlessly action all your email. The quick swipes have been divided into two groups so you can rapidly find the action you need. You can use the quick swipe features when you are either in Inbox view or when you are viewing an individual email. Below is a guide to the quick swipe actions. Right to left swipe
Left to right swipe
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Set Flags and edit the flag action to clear your inbox
The flags built into [app] enable you to quickly categorize your email. Flags are fully customizable and can with set with different colours, names and even have an image on them. Flags can also be set to hide email from your inbox so it can be viewed in the "Flag folders " section under "Smart Folders".
There are three ways to set a flag for an email
To edit the flag names, colours, images and actions, follow the steps below
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How do I add my own actions? - Change Swipe Settings
You can create your own actions and add them to the swipe options if you like. These actions can move emails to folders, set flags, mark as read, and reply with a template Tap on the "Swipe Settings" button under the Settings menu in the side action list. There you can create your own custom actions. If you don't use actions in the swipe list, those actions will appear in the action menu after checking an email and tapping on the action menu in the top right of the inbox. You can also change swipe appearance to a button strip or a popup window in the "Swipe Settings" screen. |
Smart Folders and Custom Views
Our apps allow you to personalise your own mobile mail experience You can use the "Smart Folders" in the side menu to view all emails in various groups. View all emails with reminders, flags, actions, unread and saved searches You can also create your own "Folder Aspects" in the side menu. "Folder Aspects" can allow you to view multiple folders in multiple accounts (with unread or flag filtering if required) all in a single screen. You can add folder aspects to the side menu in the Side Menu settings. Once in the side menu, you can also choose a Folder Aspect, or Smart Folder as your default starting screen. |
View an email thread and quickly action it
[app] will optionally group together all email that has the same subject line and the matching header fields. This means you can quickly read through or action all email that belong to the same conversation string. Even if you have previously previously archived emails that are part of the thread these can all be shown but using the following steps
There is also a quick way of actioning or deleting an entire email thread while in Inbox view. An email thread is shown with a blue, indented right facing arrow. To action or delete the entire thread at once, simply double tap on the check box beside the top email in the thread and all subsequent emails in the thread will be shown and checked. Now either swipe, tap the delete button or tap the down arrow in the top right to choose the action you wish to carry out on all the checked emails in the thread. |
Rules - Fully automate common email tasks
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Rule overview and set up
Rules are extremely flexible and can be set up for a single email account or be set to execute across all of your accounts. Rules are based on criteria you choose and can carry out various actions such as auto reply with a template, file or archive an email, set a flag, delete, forward and more.
There are two ways to create rules
You can change the order of rule processing by changing the rule names. Rules are processed in alphabetical order. Note: The "Any" option in "Match on search criteria" section it will match on any of the search string criteria (treated as an "or" statement), whereas the "All" will only match the entire search string criteria |
Create a quick rule based on a viewed email
You can quickly create a rule based on the information contained within an email you are viewing, follow the steps below
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Sending and email synch options
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Sending images and documents from other apps
With iOS 8, it is very quick and easy to send web pages, documents and photos from inside other apps which use the standard action dialog with extensions. The action menu button location will vary in other apps, but the steps below relate to apps like Safari and Photos etc.
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How do I send an email after a specified time?
When you compose a new email in [app] you will notice a clock icon which is the second button from the right at the top of the new email, if you tap on this you then be able to pick a time and date for when you would like the email to be sent! [app] will then queue up the email and send it at the appropriate time.
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Email account sync options
[app] has several settings to ensure your email is synchronised across all of your email software. You can synchronise read email, flags, drafts, sent and various other folders. For a full guide on how to ensure all your email is in synch tap here to see the Advanced Email set up help
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Email editing options
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Can I format the text of my email?
[app] has a full complement of formatting tools, you can customise the font, text size, color, indent as well as many more options. Follow the steps below to change the format of your email.
Note: If you would like to change the default font and font size used used in new email, tap on the Cog button in the top left of the sidebar, under the "Email " section you will see the settings for default font size and default email font |
Is it possible to embed or add a web link to certain words or sentences in an email?
Yes, you can embed web links and URL's into any text contained within an email. Follow the steps below to see how this is done.
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How do I delete an email draft that I am working on?
The close button on an email is designed to make it quick and easy to close an email and save it to the drafts folder. If you would like to discard or delete an email you are composing, then tap on the trash can on the right side of the email.
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Contacts - Quickly view entire email conversation and history
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View all emails for a sender/recipient
Tap on an email sender or recipient to see the contact overview screen. From there you have several options for creating new emails, or tap on the "Emails" button to see all emails for that contact
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View the entire email history with a contact
[app] will automatically file all email history under a contact so you can quickly and easily see any email you have been sent, or the contact has sent you. To view email history follow the steps below
Note: The first time you run [app] you will have been asked if [app] could access your contacts. If you tapped "No" you will not be able to see your contacts in this section. To fix this go to the iPad settings and then to "Privacy" and tap on "Contacts" and ensure the switch next to [app] is toggled to "On" |
Why can't I see my contacts in [app]?
The first time you run [app] you will have been asked if [app] could access your contacts. If you tapped "No" you will not be able to see your contacts. To fix this go to the iPad or iPhone settings and then tap on "Privacy" and tap on "Contacts", ensure the switch next to [app] is toggled to "On"
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How do I edit a contact's details?
To edit a contacts details follow the steps below
Note: The first time you run [app] you will have been asked if [app] could access your contacts. If you tapped "No" you will not be able to see your contacts in this section. To fix this go to the iPad settings and then to "Privacy" and tap on "Contacts" and ensure the switch next to [app] is toggled to "On" |
Can I create a new contact from an email?
Yes, simply view an email, tap on the email address and you will see the option to Create a New Contact or Add to Existing Contact
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Searching
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Search Overview
The search features build into [app] are extremely easy to use, yet powerful enough to give you search results based on even the finest of detail. To perform a search, follow the steps below
Note: The "Any" option in "Match on search criteria" section it will match on any of the search string criteria (treated as an "or" statement), whereas the "All" will only match the entire search string criteria |
Attachment File Management
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How do I save attachments either locally or in the Cloud to use again?
Follow the steps below to save attachments
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How do I use an attachment that is saved either locally or in the Cloud?
[app] has the ability to use attachments from several different sources simultaneously, follow the steps below to use a saved attachment
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Can I zip several attachments and send the zip file with an email?
Yes you can, and whats more you can even zip files in the Cloud without having to download them first, follow the steps below to zip your files
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Can I unzip attachments?
Yes you can, all you do is tap on the zip attachments file name or icon and it will open and show the contents. Saving a zip file is the same as any other attachment and a step by step guide can be found by tapping here
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How do I convert a file or attachment to PDF format
There are two ways to convert a file or attachment into a PDF.
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How do get file from another app to use as an attachment?
You can quickly transfer files from another app so you can use it as an attachment.
Use "Share" or "Open in" from your other app and select [app].
This will create a new email in [app] with the file as an attachment.
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Mount iPad/iPhone as a disk
You can mount your iPad or iPhone as a disk on your computer and you will then be able to freely move files and folders on and off the disk - for a step by step guide Click here for Mac
and Click here for Windows
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Cloud Services
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How do I set up Cloud Services
Open [app] on your iPad/iPhone and follow the steps below
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How do I save attachments directly to the Cloud to use again?
Follow the steps below to save attachments
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How do I use an attachment that is saved in the Cloud?
[app] is able to use files stored in the Cloud as attachments without having to download them. follow the steps below.
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Signatures
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How do I create a signature and can I format it?
[app] gives you many options when it comes to the style and format of a signature. You can have multiple images attached as well as formatted text and web links. Follow the steps below to create a signature
Note: You can add multiple images and formatting by simply repeating the steps above |
Can I have a different signature for each account?
Yes you can, all you need to do is tap here to see the set up guide for signatures. You can also set a default signature by tapping on the Cog button on the very top left of the sidebar and under "Email" in the settings you will see where you can adjust the default signature.
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Templates, mail merge, mail shots and personalized group email
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Create and send a Mail Merge/Mailshot?
With [app] it is quick and easy to set up a group of contacts within the app, build a mail merge/mailshot template and then send a personalised email. Follow the steps below to set up and send a mail merge.
Step 1 - Create a template
Step 2 - Send a Mail Merge |
How do I create my own contact group for a Mail Merge/Mailshot?
With [app] it is easy to set up a group of contacts within the app, build a mass mail template and then send a personalised email to a group of contacts.
Create your own Mail Merge Contact Group |
Can I reply to an email using a pre-made template?
Yes with [app] it is easy to set up a template with merge fields so you can send a personalised response using a template. This process can also be automated, tap here to see how create a rule to auto reply with a template. Follow the steps below to see how to reply with a template
Reply with a template |
Can I send an email to just one person using a pre-made template?
Tap on a contact to open the contact summary. Then you can tap on the Reply With Template button to choose a template and send a reply.
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Email Push Notifications
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What are Push Notifications?
Push Notifications enable you to set individual sounds and alert options for each email account, or even for different people or subjects - the possibilities are endless. There is also a filtering option so you only get alerted on some email and not others or vice versa. You can also suspend notifications for a set duration should you be in a meeting or unavailable for a period of time. With [app] you have several ways of getting push notifications for your new email.
If you are using iOS 7.0 or later, you will receive background notifications automatically as often as your iPad or iPhone allows
Method 2 - Using the free WeNotify App on your Mac or PC For quicker notifications, click here to see how to set up Push Notifications using WeNotify Note: There is a full privacy statement that will detail how your email and account information is inaccessible by EuroSmartz or its employees - click here for our "Privacy Policy" |
How do background notifications work?
[app] will automatically send you notifications when running in the background (iOS 7.0 or later)
Background notifications are controlled by the iOS and the speed will be adjusted by your iPhone/iPad for the best power consumption As you use [app] more, your iPhone/iPad will provide better notification performance. Once you have used [app] for day to day usage for a while, you should get notifications in about 10-20 minutes, depending on the time of day, network type and usage.
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How do I set up Notifications using the free WeNotify app on a Mac or PC?
To set up email notifications in [app] using WeNotify follow the instructions below. This will provide quick notifications, depending on the email account type. You can also use the standard background notifications.
Note: Once set up, notifications will work wherever you are and whatever network you are on (Cell, 3G, 4G, Edge, Wifi, hotspot, corp network), you do not need to be on the same network for notifications to function Note: You can also add email accounts to WeNotify by going to the email account tab and tapping the + at the bottom and adding your full email account details. Note: There is a full privacy statement that will detail how your information is inaccessible by EuroSmartz or its employees - click here for our "Privacy Policy" |
Does my iPhone/iPad need to be on the same Wifi network for notifications to work?
No, as long as your iPhone or iPad has any sort of connectivity (Cell, 3G, 4G, Edge, Wifi, hotspot, corp network), notifications will be sent to your device.
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How do I set a schedule for Notifications?
Once you have set up your notifications you can set a schedule for receiving notifications for all accounts or for each individual email account you have set up. Follow the steps below to set up a notification schedule;
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How do I set different sounds for all email accounts or individual accounts?
You can easily set up different sounds for your overall notifications or customise sounds for each email account. Follow the steps below to set up a notification sounds;
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How do I set up notification filters for all email accounts or individual accounts?
If you want to set notifications that meet certain filter criteria like who the email is from or a particular subject etc, follow the steps below;
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How do I suspend Notifications?
If you have a meeting or you would like to suspend the notifications in [app] for a period of time follow the steps below;
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Is it possible to have notifications auto suspend when I have a calendar event?
You can set notifications to automatically suspend when you have a meeting or calendar event. To do this follow the steps below
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WeNotify
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What is WeNotify?
WeNotify is a helper application that runs on your Mac or PC and works in conjunction with [app]. WeNotify enables you to set customised notifications alerts & sounds that will automatically be pushed to your iPad or iPhone whenever you receive a new email. You can set individual sounds and alert options for each email account, or even for different people & subjects - the possibilities are endless. There is also a filtering option so you only get alerted on some email and not others or visa versa. You can also suspend notifications for a set duration should you be in a meeting or unavailable for a period of time.
Click here to see how to set up Push Notifications |
How do I set up WeNotify?
With WeNotify and [app], you can set up customized notifications.
To set up email notifications follow the instructions below.
Note: Once set up, notifications will work wherever you are and whatever network you are on (Cell, 3G, 4G, Edge, Wifi, hotspot, corp network), you do not need to be on the same network for notifications to function Note: You can also add email accounts to WeNotify by going to the email account tab and tapping the + at the bottom and adding your full email account details. Note: There is a full privacy statement that will detail how your information is inaccessible by EuroSmartz or its employees - click on the "Privacy Policy" button in WeNotify to read more about this |
What is Notification Profile section in WeNotify for?
The "Notification Profile" section of WeNotify is where you can set up you Notification ID and PIN, view the Privacy policy, change your PIN or delete your notification profile all together
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What is Apps section in WeNotify for?
This section of WeNotify will show you what apps and devices you have set up WeNotify to work with running on your iPad or iPhone. You can delete an app if you wish from WeNotify by highlighting the app and clicking the - button
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What is Email Accounts section in WeNotify for?
In the Email Account section you will be able to see which individual email account WeNotify is checking and notifying you of new email. These are set up when you create your notifications in a EuroSmartz app, however you can also add accounts by tapping on the + button and entering the account details and clicking test.
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What is Settings section in WeNotify for?
The Settings in WeNotify will enable you to run the app hidden so it will be in the background. There is also a setting for starting WeNotify when you login, so that you do not have to start it manually. The final setting is to limit the number of notifications you get per minute, this is particularly useful if you have a large number of email accounts. The Activity Log button is there to send further information to our help desk people in the unlikely event you will run into difficulties.
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How often does WeNotify check my email?
If you have an IMAP account then most accounts are checked immediately so it means as soon as you get an email it will show as a notification. If you have a POP account then you can set the check frequency in the settings of WeNotify under the "Settings" section.
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How do I change the PIN for my notification profile?
To change the PIN for your profile follow the steps below;
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I have forgotten the PIN for my notification account, how can I recover it?
Because of customer privacy and security reasons there is no way to recover lost PIN codes in WeNotify, if you have lost your PIN then you will need to create a new notification profile.
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How do I delete my notification profile?
If you wish to remove your notification profile simply follow the steps below;
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If I use the auto suspend for calendar events, does my calendar info get sent?
None of the details of your calendar appointment or meeting information ever leaves your device, notifications are suspended with just a start time and end time.
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Email account troubleshooting (use this if the account wizard can't find your account details)
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The email account set up wizard can't find my account details, what do I do?
If the wizard was not able to find your server setting the first thing to do is ensure your email address and password are absolutely correct, it is easy to transpose letters. If the wizard still does not find your settings check your email service providers settings on their website, and then tap on the "Manual set up" option and choose the account type that is recommended by your email provider. If you enter the information as per your providers recommended settings it will all work just great. Below are some common settings for a number of email service providers.
If you would like to know more about the advanced settings in the set up window please see the Advance Email Settings |
Printing
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What printers can I print to?
You can print direct to most WiFi printers or by installing the WePrint helper software on your Mac or PC you can print to any printer connected to your computer via USB cable, network, WiFi, BlueTooth or other means.
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Do I have to buy an AirPrint printer to be able to print directly from this app?
No, AltaMail supports printing direct to most existing WiFi printers which means your printer will automatically be listed and enable you to select it.
Once you select your printer just tap "Test" on each of the options and this will ensure you use the best possible method for printing. You do not need to upgrade your printer for to use it with this app.
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Can I print direct to my existing WiFi printer/what is WePrint?
[app] supports printing direct to most WiFi printers which means your printer will automatically be listed and enable you to select it.
Once you select your printer just tap "Test" on each of the options and this will ensure you use the best possible method for printing.
If your printer is having issues, or you do not have a WiFi printer - you can use the free WePrint relay software on your Mac or PC. If WePrint is required you will not need to touch or be near your computer to print, you simply tap print on your iPad, iPhone or iPod Touch and the computer will act as a relay and automatically pass the print job from your device onto your printer without user intervention Installing WePrint on your Mac or PC will also give you the ability to print via 3G/4G, so even when you are out of your office/home you can quickly and easily send print jobs to your printer from your iPad, iPhone or iPod Touch. You can download WePrint helper software by clicking hereOnce installed [app] should find all your printers on WePrint automatically, if this is not the case then click here to go to the trouble shooting section. |
Printing using 3G/4G instead of WiFi
Quick Start Guide
Generally, when you are in your local WiFi network [app] will automatically find your WePrint server in your network and allow you to print straight away. If you are not in the same network as the WePrint server, or you want to print via 3G/4G you can use the "Print via Proxy" option in the WePrint settings. We strongly recommend you set up a new Gmail account in the WePrint settings. WePrint produces authentication email that sit in the inbox, if you use an existing account it may get cluttered with these emails. Please do not confuse the Print via Proxy function with printing from an email account, we are simply using this Gmail account as a transport method. If [app] allows it, you can set up your email accounts to print in "Email" section of the app on your iPhone/iPad Full Instructions
If you have an office network with a firewall that blocks email server access, you could use iDisk or another WebDAV server such as http://box.net. During step 5. select the type drop down in the WePrint settings to select iDisk or WebDAV. If you use box.net, the URL is http://box.net/dav When printing, make sure the "Server" field on the Print screen displays the server name starting with "Proxy:". WePrint doesn't need to be running to print via proxy, and it is generally not restricted by firewalls. WePrint can be started later to collect the printed documents, so is great when traveling If you have any issues with the set up then please see our Print via Proxy troubleshooting section |
Printing using Google Cloud Print
Before you can use Google Cloud Printing on your iPad or iPhone, you will need to set up GoogleCloud Print by clicking here
The first step from that page is to install Google Chrome And then enable your printers with these steps If you have any issues installing Google Cloud Print, please contact Google. Once you have installed Google Cloud Print and have printed a test page, then you can set it up in our App:
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Printing Contacts/Address labels
Contacts can be selected from your contact list. Select a group to view its contacts. When viewing the Contacts screen, you can select one or more contacts and then press Print to print them.
Press the Sort by "First" and "Last" buttons to change the sort order. Enter some text in the Search field to filter the list of contacts you want to see. If you have a DYMO LabelWriter you can print address/shipping labels by tapping on "Contacts", select a contact and tap Print. In the Print screen select your DYMO LabelWriter by pressing the blue arrow in the "Printer" box. Scroll to the bottom of print screen and tap on "Contact layout", select the correct label that is loaded in your DYMO LabelWriter and either the work or home address option. If you have the LabelWriter Twin you can select the right or left roll in the "Tray selection" at the bottom of the print screen. Note: PrintDirect will be able to use this feature once you have upgraded using the in-app upgrade
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Support
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My email account shows an error when I try to read my emails
Check our Email Section for set up help. Also check that your email account User Name, Password and Server Name match those supplied for your email account. Check if your email account uses POP, IMAP or Exchange
and change the setting accordingly using the "Advanced" slider at the bottom of the edit account screen to show the switch. If you still have problems use the email button on the error window to
email your error to our support department by doing the following:
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My printer is not found or does not print correctly
To run a quick diagnostic test for your printer for this type of printing, go ahead and install the WePrint printer sharing software on your Mac or PC. You can download it by clicking here. Make sure you have WePrint: showing in the Server field on the Print screen for this test, or tap on the Choose button to select it. WePrint will also allow you to print over 3G/4G.
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My device says "Error connecting to the server". It can’t find the WePrint server
If find after trying all of these steps you are simply blocked for no reason, or you want to print via 3G/4G you can use the "Print via Proxy" option in the WePrint settings. We strongly recommend you set up a new Gmail account in the WePrint settings. You can use another email account but it is much easier to create a Gmail account and use the default settings. Make sure you don't use this gmail account in any other email application or the WePrint emails may be removed. On the your device, when you get the Print screen, press the blue "Choose" button beside the printer name and then press the "Add Server" button. Press the "Print via Proxy" tab and enter the same email account as WePrint. Press "Save" to save the settings. If you have an office network with a firewall that blocks email server access, you could use iDisk or another WebDAV server such as http://box.net. Tap on the "Type" field in the Print via Proxy tab on your device, or select the type drop down in the WePrint settings to select iDisk or WebDAV. If you use box.net, the URL is http://box.net/dav When printing, make sure the "Server" field on the Print screen displays the server name starting with "Proxy:". WePrint doesn't need to be running to print via proxy, is generally not restricted by firewall's, and can be started later to collect the printed documents, so is great when traveling |
What is "Server address" and "Server port" in the Add print server screen?
The server address and port tell your device where your WePrint server is so it can communicate with it. The main window of the WePrint server (on your desktop or laptop computer)
will display these values so you can copy them to your device. You can change the port number by clicking on WePrint -> Settings -> Advanced -> Use custom server port number.
Try changing the port to 8081 or 8082
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My print job appears in WePrint but goes no further? or When I print I get a blank page or my printer shows an error, what do I do?
It appears as if your printer doesn't support the standard background printing without a print dialog. Go to WePrint Settings -> Advanced and try changing your WePrint setting to "Compatibility Printing mode"
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I configured Print via Proxy but it is not working.
Do you have "Proxy:" showing in the server field of the Print screen on the iPhone? If not, use the blue "Choose" button beside the Printer field to select or add a proxy server.
It should tell you how many WePrint servers it has found and show you the printers for the first server. Select a printer and then tap the "Print" button. There will be a slight delay as WePrint waits to check the gmail account. To print instantly, open the "Printing over 3G/4G" tab in WePrint and click the "Check now" button. Do not set up your Print via Proxy gmail account in the email accounts screen of the iPhone/iPad App. It is only used for printing and so only needs to be added in the Add WePrint server screen. |
Contact Support
If you can't see any fixes for your issue then please feel free to contact the 24/7 support help desk
by clicking here
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Legal
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Information
© EuroSmartz 2008-2012
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