AltaMail Help

Our quick Help Desk Support is available every day
Problems setting up Print Remotely

Do you have "Remote" showing in the Server field of the Print screen on the iPhone? If not, use the "Choose" button beside the Printer field to select or add a WePrint server. Choose a green WePrint server with "Remote" under the name. The WePrint printers with blu lines above are local WiFi printers.

The easiest setup option is to choose "WePrint Cloud" in the WePrint settings screen. If you have problems, delete the WePrint Cloud account and then share a new account with your iPhone/iPad. More...

The instructions below are for the advanced setup using your own email/WebDAV account. You should use "WePrint Cloud" instead as it is much easier to setup.More...
  1. If you are having problems using "Print Remotely" with with the email/WebDav option, the first thing you should do is create a new email account purely for "Print Remotely". New accounts
    This is to avoid other apps deleting emails from this account. It doesn't mean that you can't print emails from other email accounts.

  2. For these account types, check the security settings:

    You must turn on "Allow apps that use less secure sign in" in this settings web page

    You must use an App Password in this settings web page Do not use your normal Yahoo account password.

    You must turn on "Less secure app access" in this settings web page
  3. Quit WePrint. Open your email inbox in a web browser and delete all WePrint subject emails in the email inbox. Start WePrint again.
  4. Go to the the "Print Remotely" option in the WePrint settings. Turn on "Remote printing via and Email/WebDAV server". Make sure the email address and password is ok. Choose the email account type. Click the "Test" button and then the "Save" button.
  5. Go to your email inbox in a web browser and make sure there is a new WePrint email there. It should contain a single attachment. If not, check your settings in WePrint.
  6. Once that is set up go to the iPhone/iPad and when you get the Print screen, press the "Choose" button.
  7. Swipe left over any WePrint printers with "Remote" under the name and delete them".
  8. Then tap on the "Print Remotely" button
  9. Enter your new email address and password and then tap on "Connect". Choose your email/WebDAV account type in the menu.
  10. You should now see your list of the green WePrint printers in the choose printer screen with "Remote" under the name.

There will be a slight delay as WePrint waits to check the email account. To print instantly, open the "Print Remotely" tab in WePrint and click the "Check now" button.

Do not set up your Print Remotely email account in the email accounts screen of AltaMail. It is only used for printing and so only needs to be added in the "Print Remotely" screen.

Back - AltaMail


   Press Kits