AltaMail Help

Our quick Help Desk Support is available every day
Managing spam

There are several options for handling spam in AltaMail.

You can view your spam email folders in the left side panel. This shows the spam folders for the 'Favorite' accounts. View. You can choose to view other folders, including other account spam folders, using 'Folder Filters' View

There is a swipe action to remove spam emails. Use the swipe settings to change the 'Spam' swipe action. View
You can also edit the actions for the spam swipe action.

The 'Simple Spam Block List' will process spam blocked email addresses for you. New emails with addresses in the spam block list will be moved to the spam folder automatically. Emails in the 'Known Senders', contact list and 'Spam Safe List' will not be marked as spam.

When AltaMail is first installed, the 'Spam' rule will be enabled but it will only mark emails as suspected spam with a red flag. Tap on the red flag to view and edit the spam settings. You can change the spam rule to also move suspected spam emails to the spam folder. You can change the spam score value or turn it off. (View)
To edit the spam rule settings, tap on the panels button (four squares) in the bottom right of the screen. Then tap on the 'Spam Filter' panel.

When you see an email in your spam folder that is not spam, swipe and move the email to the inbox or choose 'Not spam' in the swipe actions. This will move all emails from the same sender into the inbox. This action will also add the sender to the 'Spam Safe List' so their emails won't be marked as spam in the future.

There is a spam block list for managing spam email addresses. Tap on the block list link inside the spam rule. You can also open the app settings (View) - Email Management - Spam Block list. You can add or remove addresses.
When you swipe an email as spam, the sender address will be added to the spam block list so any more spam emails from this sender will be removed automatically in the spam rule, (if the rule is enabled).

You can edit the spam rule actions, or create your own spam rules with different actions.

You can choose to turn on the 'SpamAssassin' score if your email provider uses SpamAssassin. This does not run SpamAssassin on your iPhone/iPad and uses the SpamAssassin field in your email headers.
For advanced users, the 'Spam Score Required' will run some checks on your incoming email to see if it thinks it is spam. It is important that you read the section on the 'Spam Score' as some other emails that are not spam may be moved in error. View

You can edit the spam safe list. Open the app settings (View) - Email Management - Spam Safe List.

When you send an email, the recipient address is added to the 'Known senders' list which is also checked as part of the spam rule checking. Open the app settings (View) - Email Management - Known Senders.

Back - AltaMail


   Press Kits