Print HelpOur quick Help Desk Support is available every dayDownload PDF 2023-10-04 |
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Getting Started
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► Getting started printing
For a start, you can print a web page inside Print. Print will print directly to most printer models without extra software, but we recommend you install the free WePrint printer sharing software if you have any problems connecting to your printer, or if your printer has a USB connection. Install WePrint on your Mac or PC from here https://esz.nz/wp
You can tap on the "Printer Options" button in the Print screen to change settings such as page size, margins, etc. If you get a blank page or have any issues please tap here ( View ) to go to the troubleshooting section.
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► App Settings
To edit the Print app settings, tap on the 3 lined button in the top left of the screen. Then tap on the cog button in the top of the side panel. You can tap on the title of each settings section to open the settings for that section. Use the search button at the top right of the screen to search for settings by name or value. |
Settings
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► Locking the Print screen. Protecting your app data.
You can choose to lock access to Print and its data using a setting. Open the app settings ( View ) - Application section, near the bottom. Tap on 'Application Password' and then you can choose when to lock the app screen. You can enter your own password or a pin code. Note: if you forget your password/pin then you will need to reinstall the app.
You can also choose to use the touch id fingerprint unlock option if your iPhone/iPad supports it. |
Contacts
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► Contact access
If you are getting a message in Print about contact access, then you need to check your device access settings. Open the Apple iPad/iPhone "Settings" app > Privacy > Contacts > Print. Check that Print is set to "on". Also open the Settings app -> General -> Restrictions -> Contacts (near bottom). Check that Print is set to "on". Also tap into the Settings app > Scroll near the bottom and click on our Print. Turn on "Contacts". |
► Editing Contact details
To edit contact details follow the steps below
Note: The first time you run Print you will have been asked if Print could access your contacts. If you tapped "No" you will not be able to see your contacts in this section. To fix this go to the device settings app, scroll down to Print and then turn on contact access |
► Printing Contacts/Address labels
Tap on the 3 lined button in the top left of the screen inside Print to open the side menu. Then tap on 'Contacts' to show the contacts screen. Contacts can be selected from your contact list using the checkbox on the left of the contact name. Use the ✓ tick button at the top of the screen to select all Contacts. Once you have selected your contacts, tap on the Print button. You can view contacts in each of your contact groups group with the group button in the top tool bar. After you tap on the print button, tap on "Printer Options" and then tap on "Contact layout" to choose a different print layout. You can use the search button to enter some text in the search field to filter the list of contacts you want to see. See the section about contact access if you do not see your contacts. View
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Printing
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► Getting started printing
For a start, you can print a web page inside Print. Print will print directly to most printer models without extra software, but we recommend you install the free WePrint printer sharing software if you have any problems connecting to your printer, or if your printer has a USB connection. Install WePrint on your Mac or PC from here https://esz.nz/wp
You can tap on the "Printer Options" button in the Print screen to change settings such as page size, margins, etc. If you get a blank page or have any issues please tap here ( View ) to go to the troubleshooting section.
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► Which printers can I print to?
You can print directly to most printer models over WiFi without extra software. AirPrint is not required to be able to print. You can print from your iPhone/iPad to ALL printers using the free WePrint printer sharing software which is installed on your Mac or PC from here: https://esz.nz/wp If your printer has a USB or other connection type, you can also use WePrint to share the printer with your iPhone/iPad. |
► Change layout and printer options
In the Print screen ( View ), you can tap on "Printer Options" to edit various layout features.
You can change the page range, margins, grayscale (black and white), orientation (landscape, portrait, rotate), paper size (A4, A3, US Letter, US Legal, Custom, Envelope, Labels), duplex, paper tray and more. For Calendar printing you can change the options for printing notes, locations, date range for multiple months, days or weeks, All Day events, text size, only print week days, single page month view and more. For the largest range of options, install and select a WePrint server printer ( View ).
If the printed size is wrong, you can change the margins to "0". You can also use a negative number to expand the printed size to print the full page, eg -1.0,-1.0,-1.0,-1.0 You can choose a different paper size. You can also create your own custom paper size for your printer, eg A3, Tabloid, labels, paper roll etc. |
► Print multiple photos or document pages on each sheet of paper
You can choose to print multiple images, emails or other document pages on each sheet of paper. In the print screen, tap on the "Printer Options" to view all of the printer options. Change the "Pages per sheet - columns" and also "Pages per sheet - rows" to set the number of pages to print on each sheet. Then tap on the print button. |
► Printing remotely using Mobile Data or remote WiFi networks instead of your own WiFi
If you want to print remotely to your office or home printers, you can use the "Print Remotely" option using WePrint. Note: This feature also replaces "Google Cloud Print" but also provides many more printing and layout options. Quick Setup Guide (Approximately 2 minutes)
If you have any problems with setup then open the WePrint settings and open the "Print Remotely" tab. Tap on the "Delete Account" button. This will delete the account and all data so you will need to share the token for the new account with your iPhone/iPad again. Then follow the process above to create a new "WePrint Cloud" account. Security/Privacy The "WePrint Cloud" account has end to end encryption so your data can only be accessed on your own devices. The print jobs are encrypted and only your Mac or PC has the password to decrypt the print job. As well as file encryption the print jobs are also transferred via secure SSL. You can delete all files from your account at any time using the "Delete Account" button. The "WePrint Cloud" server is protected by data center security and only our CEO can access the server for software updates. No one in our company or any 3rd party has any access any of your print job data. We do not collect any data relating to any aspect of your usage of our apps. |
► Using your own email or WebDAV account to print remotely. (Advanced users)
If you want to print remotely to your office or home printers, you can use the "Print Remotely" option using WePrint. Note:This guide is for advanced users who wish to use their own email or WebDAV account. We recommend using the much simpler "WePrint Cloud" setup which only takes a few steps. View
Quick Start Guide
Generally, when you are in your local WiFi network Print will automatically find your WePrint server in your network and allow you to print straight away. If you are not in the same WiFi network as the WePrint server, or you want to print via mobile data you can use the "Print Remotely" option in the WePrint settings. Do not confuse the "Print Remotely" function with printing from an email account, we are simply using this email account as a transport method. If Print supports email, you can set up your email accounts to print in "Email" section of the app on your iPhone/iPad Full Instructions
If you have an office network with a firewall that blocks email server access, you could use a WePrint Cloud or WebDAV server. During step 5. select the type drop down in the WePrint settings to select WePrint Cloud or WebDAV. When printing, make sure the "Server" field on the Print screen displays the server name starting with "Remote". WePrint doesn't need to be running to Print Remotely, and it is generally not restricted by firewalls. WePrint can be started later to collect the printed documents, so is great when traveling. WePrint does need to be running at some stage to collect the print jobs and print them. If you have any issues with the set up then please see our Print Remotely troubleshooting section ( View )
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► Problems setting up Print Remotely via email. For advanced users
Make sure you have "Remote" showing in the Server field of the Print screen on the iPhone. If not, use the "Choose" button beside the Printer field to select or add a WePrint server. Choose a green WePrint server with "Remote" under the name. The WePrint printers with blue lines above are local WiFi printers. The easiest setup option is to choose "WePrint Cloud" in the WePrint settings screen. You should use the "WePrint Cloud" option as it is much easier to setup than the other options for more advanced users. More...
If you have problems, delete the WePrint Cloud account and then share a new account with your iPhone/iPad. Here are more details about this process. More...
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► Problems setting up Print Remotely
Make sure you have "Remote" showing in the Server field of the Print screen on the iPhone. If not, use the "Choose" button beside the Printer field to select or add a WePrint server. Choose a green WePrint server with "Remote" under the name. The WePrint printers with blue lines above are local WiFi printers. The easiest setup option is to choose "WePrint Cloud" in the WePrint settings screen. If you have problems, delete the WePrint Cloud account and then share a new account with your iPhone/iPad. More...
You should use the "WePrint Cloud" option as it is much easier to setup than the other options listed below. More...
There will be a slight delay as WePrint waits to check the email account. To print instantly, open the "Print Remotely" tab in WePrint and click the "Check now" button. Do not set up your Print Remotely email account in the email accounts screen of Print. It is only used for printing and so only needs to be added in the "Print Remotely" screen. |
► Google Cloud Print Alternative. Replaced by WePrint Print Remotely. GCP Error 410
Google Cloud Print was deactivated by Google at the end of 2020. The Google servers now return error 410. The replacement for Google Cloud Printing is the WePrint Print Remotely solution. View
The WePrint Print Remotely service provides many more features than GCP and can be set up in less than a minute. WePrint can allow you to print remotely anywhere in the world via mobile data or WiFi. https://mobile.eurosmartz.com/help.html#remotePrint |
► Printing Contacts/Address labels
Tap on the 3 lined button in the top left of the screen inside Print to open the side menu. Then tap on 'Contacts' to show the contacts screen. Contacts can be selected from your contact list using the checkbox on the left of the contact name. Use the ✓ tick button at the top of the screen to select all Contacts. Once you have selected your contacts, tap on the Print button. You can view contacts in each of your contact groups group with the group button in the top tool bar. After you tap on the print button, tap on "Printer Options" and then tap on "Contact layout" to choose a different print layout. You can use the search button to enter some text in the search field to filter the list of contacts you want to see. See the section about contact access if you do not see your contacts. View
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► Printing with a DYMO printer
You can print to your DYMO printer by installing WePrint ( View ) on your Mac or PC from here https://esz.nz/wp
WePrint is a free printer sharing server. The iPhone/iPad does not provide an option to connect to a printer via USB. In the Print screen in Print, select your WePrint DYMO LabelWriter by tapping on the "Choose" ( View ) button.
Make sure you have selected the green WePrint printer icon with your DYMO printer name. You can print address/shipping labels to your DYMO printer by tapping on "Contacts" in Print, select one or more contacts and tap on the Print button. When you see the Print screen, tap on "Printer Options" to open the "Paper size". Tap on the "+" button in the top right to add your own custom label size. You can also select either the work or home address option. If you have the LabelWriter Twin you can select the right or left roll in the "Paper Tray" in the "Printer Options" screen. |
► Printing photos/images
Tap on the 3 lined button in the top of the screen to show the left side panel and then tap on "Images". Select multiple photos by tapping on them and then tap on "Print" button in the top right. Tap on "Printer Options in the Print screen to choose the Image size and Paper tray. You can choose different options using the "Printer Options" button on the Print screen. To print multiple photos per page, tap on the "Printer Options" in the print screen. Change the "Pages per sheet - columns" and also "Pages per sheet - rows" to set the number of images per page. Images can be printed using different sizes using the "Printer Options". You can choose the paper tray if you are printing from your iPhone/iPad via the free WePrint on your Mac or PC https://esz.nz/wp. Paper tray selection will depend on your System and printer support. For photo printing, it is best to use "Fill page". If photos are cut off or you see white bands, you can adjust the image margins in the WePrint settings - Images tab, or the Printer Options on the iPhone/iPad Print screen You can use negative margins in the "Printer Options" to extend the print area if needed. If images don't appear to be the correct size, you can also adjust the "Image scaling" setting in the WePrint settings to adjust the image scale to suit your printer. This will apply to all image size formats that you select on the iPhone eg. 3x5, 4x6, except "Fill Page" |
► Delete WePrint
You can install WePrint on your Mac or PC from here https://esz.nz/wp. WePrint will allow you share your files, printers and also print remotely using mobile data. If you are having any problems please contact us for help. If your PC un-installer detects additional user files and doesn't complete, you can delete WePrint by exploring C:\ drive and either deleting the "C:\Program Files\WePrint" folder or drag it to the recycle bin. also delete the folder "c:\WePrint" if it exists To uninstall WePrint on a Mac, quit the WePrint application; then you can delete this file: Applications/WePrint Server and this folder: ~/Documents/EuroSmartz Print If the WePrint icon is not shown on the Apple Finder menu bar or in your Dock, go to the Apple icon on the top left of the screen and force quit the WePrint application. |
Photos:Images
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► Printing photos/images
Tap on the 3 lined button in the top of the screen to show the left side panel and then tap on "Images". Select multiple photos by tapping on them and then tap on "Print" button in the top right. Tap on "Printer Options in the Print screen to choose the Image size and Paper tray. You can choose different options using the "Printer Options" button on the Print screen. To print multiple photos per page, tap on the "Printer Options" in the print screen. Change the "Pages per sheet - columns" and also "Pages per sheet - rows" to set the number of images per page. Images can be printed using different sizes using the "Printer Options". You can choose the paper tray if you are printing from your iPhone/iPad via the free WePrint on your Mac or PC https://esz.nz/wp. Paper tray selection will depend on your System and printer support. For photo printing, it is best to use "Fill page". If photos are cut off or you see white bands, you can adjust the image margins in the WePrint settings - Images tab, or the Printer Options on the iPhone/iPad Print screen You can use negative margins in the "Printer Options" to extend the print area if needed. If images don't appear to be the correct size, you can also adjust the "Image scaling" setting in the WePrint settings to adjust the image scale to suit your printer. This will apply to all image size formats that you select on the iPhone eg. 3x5, 4x6, except "Fill Page" |
► No access to photos. Photos show a cloud icon
If you do not see any photos in Print or get an access warning message, then you need to enable access to photos. Open the device 'Settings' app and scroll down and tap on the Print icon near the bottom. Tap on 'Photos' and enable access. If you see a dimmed/faded cloud icon when you tap on a photo then the photo is downloading from iCloud. Some images take some time to download. Check your iCloud settings (at the top) in the Settings app. Tap on "Photos" in the iCloud settings. If you have selected "Optimise iPad/iPhone Storage" then your photos may not stored on your device. They will be downloaded when needed. Turn on the "Download and Keep Originals" if you have space so that the photos are always available. |
Calendar
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► Calendar access
If you are getting a message in Print about calendar access or you can't see any events, then you need to check your device access settings. If your calendar is not displaying in Print, tap on the app settings cog button inside of Print. Open the Calendar section - Calendars. Make sure your calendars are selected. Also open the Apple iPad/iPhone "Settings" app > Privacy > Calendars > Print. Check that Print is set to "on". Also tap into the Settings app > Scroll near the bottom and click on our Print. Turn on "Calendars". |
Reminders
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► Reminder list access
If you are getting a message in Print about reminders access or you can't see any reminder lists, then you need to check your device access settings. Open the Apple iPad/iPhone "Settings" app > Privacy > Reminders > Print. Check that Print is set to "on". Also open the Settings app -> General -> Restrictions -> Reminders (near bottom). Check that Print is set to "on". Also tap into the Settings app > Scroll near the bottom and click on our Print. Turn on "Reminders". |
Web pages
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► Printing Web Pages
Print has two ways to print Web Pages. Method 1 - Use Web Pages section (quickest and easiest)
Method 2 - Using Safari
Method 3 - Multitasking on supported iPads with iOS 11
You can also copy the address from the Safari address bar and paste it into the web address bar inside Print. |
Troubleshooting
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► My printer is not found or does not print correctly
Try rebooting your WiFi router to see if that fixes any connection issue. To run a quick diagnostic test for your printer for this type of printing, go ahead and install the WePrint printer sharing software on your Mac or PC. You can download WePrint here https://esz.nz/wp. Make sure you have WePrint: showing in the Server field on the Print screen for this test, or tap on the Choose button to select it. WePrint will also allow you to print over 3G/4G. |
► My device says "Error connecting to the server". It can't find the WePrint server.
If you have problems connecting to your printer or the print out is blurry or too light, here are some options try. Try rebooting your network router. Open Print, tap on the print button and then tap on "Choose" in the print screen. Tap on "AirPrint" in the choose printer screen to see if your printer is found that way. Otherwise, our free WePrint for Mac/PC can help track down any print quality and network connection problems. WePrint is installed on your Mac or PC and shares your Printers so you can print from your iPad/iPhone. Install WePrint on your Mac or PC from here: https://esz.nz/wp Make sure WePrint on your Mac/PC and also the iPhone/iPad are in the same network Do you have 'WePrint' displayed in the 'Server' field in the 'Print' screen in Print? Tap 'Choose' in the 'Print' screen > 'Choose Printers' screen > tap to select the green 'WePrint' icon with your printer name and 'Available' underneath. On rare occasions connection problems occur and are usually caused by your Firewall. Check the Windows help page to make sure your firewall isn't blocking connections. Try turning off your firewall temporarily to test it. In the app print screen, tap on the "Choose" button. In the next screen tap "+" and if it doesn't find it automatically, enter the WePrint server details. Try also changing the WePrint port number in the WePrint Settings - Advanced tab. Set the custom port number to 8081 or 8082 etc. Make sure you change the port on your device too if you do this. Check that your device is connected to your Wi-Fi router with a password if it needs one. Some routers allow guest access with no password, but that blocks access between devices in the same network. If your router has password access, enter it in your iPhone/iPad settings. Some routers have a feature in the router Admin screens called "AP Isolation". This will block access between devices. Check that "AP Isolation"/"Wireless Client Isolation" is off. If find after trying all of these steps you are simply blocked for no reason, or you want to print via 3G/4G you can use the Print via Mobile Data ( View ) option.
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► Improving print quality using WePrint
If printed documents do not print with the same quality as your computer, then you can change the WePrint settings to improve the print quality. WePrint will share your printers so your iPhone or iPad can print. First you need to install WePrint on your Mac or PC from here: https://esz.nz/wp Installation details
Using WePrint is usually enough to print with the best quality. If you find you need even better quality for some document types, then you can use these these steps: 1) Click on the "Settings" button in the WePrint Window on your computer. 2) Click on the "Apps" tab to show the external applications settings. 3) Enter the doc type of the document you are printing in the "File type" field and add it. eg. enter "pdf", or for a Word doc, enter "doc" or "docx" into the File type field. 4) Click on save to save the settings 5) On the iPhone or iPad, tap on the Printer button and then tap on the Choose button on the Print screen, and select the WePrint computer again. This is important to refresh the settings. 6) Now you can print and it will use the computer's default application for printing the document type, eg. WePrint will open Word to print .doc files. |
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