AltaMail Go HelpOur quick Help Desk Support is available every dayDownload PDF 2024-10-10 |
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Getting Started
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► What is the difference between AltaMail and AltaMail Go? +
AltaMail has many more advanced features than AltaMail Go. These include multiple accounts, Email Rules, File Manager/viewer, custom actions, choosing swipe actions, faster notifications with filters/scheduling, contact email sounds, editing the side and drop down menu, send later and many many more. You can see all of the AltaMail Features here. Tap here. |
► App Settings +
To edit the AltaMail Go app settings, tap on the 3 lined button in the top left of the screen. Then tap on the cog button in the top of the side panel. You can tap on the title of each settings section to open the settings for that section. Use the search button at the top right of the screen to search for settings by name or value. |
► Add/Edit/Delete Email Accounts +
AltaMail Go supports virtually all email account types, IMAP, Exchange, EWS, POP3, Outlook, Gmail, Yahoo, Verizon, Comcast, iCloud, BTInternet, PEC and many more. It has a set up wizard that will help you with all the details of your account. Simply enter your email address and password (if needed) and the set up wizard will do the rest. Use the "Manual" button to create an account with your own settings. To create a new email account, tap on the 3 line button in the top left of the screen to show the left side panel. Tap on the "Accounts" button near the bottom of the side panel. Tap on the "+" button beside the Accounts button to add an account. To edit accounts, tap on the "Accounts" button in the left side panel and then tap on the cog settings button beside an account. You can delete accounts by editing an account, scroll down to the bottom of the edit screen and then tap on "Delete Account" More than 1 email accounts will require an active upgrade subscription. |
► Edit Email Account Settings +
To edit your email account settings:
Tap on the "Test" button in the top right to test your account settings. |
► Advanced Email Settings +
You may want to adjust some of the standard email account settings within AltaMail Go. Tap on the 3 lined button in the top left of the screen to open the left side panel. Tap on the Accounts button to show all accounts and then tap on the cog button beside the account to edit the account settings. Tap on the "Advanced" section to view the advanced settings. Auto refresh opened folders - This setting will refresh folders when you view them. Otherwise you can drag the email list down to refresh it. Auto check email folders - This sets the folders that you wish to be refreshed automatically, even when you are not viewing the folder. Edit Folders - View and edit the folders for the account. Hide folders - You can choose to hide some folders you don't want to use. Preload email content - This will load the message summary of a new email and leave attachments for later. View
Preload whole email - This will load the message and attachment content of a new email. Disk Usage - This enables you to set the maximum storage limit AltaMail Go will use on your iPad or iPhone for this particular account. Once this limit is reached, older email content will no longer be saved to local storage. Then these emails will have be reloaded from the email server when you open them. Sync "Read" status - This will show any email that has been read in AltaMail Go, as being read in your other email software (and vice versa). Sync Email Flags - Flags set in AltaMail Go will also show in your other email software (and vice versa). Note, some account types don't allow custom flags so those flags will be set inside AltaMail Go and not on the email server Sync incoming mail - This will ensure email that has been deleted in AltaMail Go will be removed in other apps, and vice versa. Delete from server (only shows if "Sync incoming mail" is off) - this enables you to set when a message in the trash will be deleted from the server. Trash mail folder - This enables you to choose the folder that deleted emails are sent to. Sync sent mail - This will synchronise any email that is sent from AltaMail Go with your other email software (and vice versa). Save sent mail - If your email account doesn't automatically save sent email to the sent folder, turning on this setting will save your sent mail instead. Sent mail folder - You can choose the folder that sent emails are saved in. Spam mail folder - This folder is used by the spam rules to clean up spam emails Sync draft emails - This will synchronise any draft email in AltaMail Go with your other email software (and vice versa). Drafts mail folder - This setting will save your drafts on your email server for access in other software. |
► Sending Email Settings +
Different settings are used for sending emails than from receiving email, unless you are using Exchange. Exchange email accounts can send email via Exchange but you can also choose to send email via an SMTP server instead. Open the email account settings screen. ( View ) Then tap on "Outgoing Mail Server" to view the outgoing email settings screen.
Check with your email provider to see what your settings are for your SMTP server. If your email server needs a username and password, turn on "Requires Username". You can change advanced connection settings such as SSL and server port number in the "Advanced" section. If you are using port 25 then you will need to use a username and password. You may need to use port 465 or 587. Tap on the "Test" button in the top right to test your account settings. |
► Synchronize settings across devices +
You can synchronize most settings between your devices. eg. Email accounts, reminders, notification settings etc. Open the app settings ( View ) - Email Management section and then you can turn the "Synchronize settings" on or off. If this setting is not available, make sure you have iCloud enabled on this device.
Your settings are synchronized and protected using your iCloud account. You can clear all synced data from iCloud in the "Synchronize settings", but make sure you turn off syncing on all devices before you do this. Otherwise items such as reminders etc. will be removed from other devices. |
Sending Email
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Manage your Email
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► Preloading emails and saving mobile data, 3G/4G +
You can choose to preload emails when they are first read from your email account. This will save time later, but will use more storage space and network data. In the edit email account settings ( View ) you can open the 'Advanced' section and change the preload settings. 'Preload email content' will download the email message. 'Preload whole email' will download the message and attachments.
When you are viewing an email folder, you can tap the check emails and then select 'Download email content' from the action menu to download email messages and attachments. There is an additional setting for preloading data when using a mobile data network. In the app settings ( View ), open the 'Email' section and tap on 'Conserve Mobile Data'. You can change the preload settings there which will apply when you are using mobile data.
'Save sent mail' will wait to upload emails that you send that need to be saved into the 'Sent' folder. This will wait until a WiFi network or a period of days until it uploads the emails. You can see the sent emails waiting to be uploaded in 'Queued actions' in the 'Smart Folders' in the side panel. 'Sync draft' emails will wait to save your draft emails until you are on WiFi or after a few days delay. This applies to accounts that have draft email synchronization turned on. |
► Use flags and categories to organize your email +
The flags/categories built into AltaMail Go enable you to quickly categorize your email. Flags are fully customizable and can with set with different colors, names and even have an image on them. Flags can also be set to hide email from your inbox but can still be viewed in the "Flag folders" section under "Smart Folders" in the left side panel. There are three ways to set a flag for an email:
Not all email accounts support all flag types. When you set a flag for an email, the flag screen will display which flags are available for the account. You can still set flags that are not supported by your email account but they won't be synchronized with other email applications. To edit the flag names, colors, images and actions, follow the steps below
You can use flags and categories in email searches, filters and rules. If you use Apple Mail then you can turn on a setting to sync the color flags with Apple Mail. Open the app settings. ( View ). Then open the "Email" section and turn on "Apple Mail flag compatibility".
If you want to sync email flags with other apps and devices you can turn on the sync settings in the edit account screen. ( View ) Open the "Advanced" account section and turn on the "Sync Email Flags" setting.
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► Bulk delete multiple emails, or other actions +
You can select multiple emails with the checkbox to the left of each email and then tap on the delete button to delete the selected emails. You can also select all emails in a folder with the ✓ button at the top of the screen. Then tap on the delete button to delete them all. Double tap on the ✓ button at the top of the screen to open all threads and select all emails. To open all emails hidden in closed threads, you can also select the "Open all threads" item in the action menu. (circle with 3 dots button) You can also double tap on the checkbox of the top thread email to open the thread and select all emails inside one email thread. You can also do a long tap on the delete button to choose to delete emails from the email server instead of sending them to the trash folder. You can also perform other actions on multiple emails such as 'Mark as Read', 'Move to mail folder' etc. Use the action menu (circle with 3 dots button) after selecting emails. To select some emails to delete, such as older than a date, you can do this. Tap on the search button to show the search bar and then tap on "More/..." to show the advanced search ( View ). Then tap on the "+" button to add a new search field for the date of an email, select the "Before" comparison and enter the date you want. Delete any other filters with the trash button.
Do the search and then tap on the ✓ button at the top to select all emails and then tap on the delete button. |
► Edit, delete and make new email folders +
Tap on the "Folders" button in the left side panel. Then tap on the folder button beside an email account to show the folders. In the top of the folders list, tap on the action menu to create a new folder, or rename a selected folder. When you check an email folder, you can use the delete button at the top to remove the folder. |
Settings
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► Locking the AltaMail Go screen. Protecting your app data. +
You can choose to lock access to AltaMail Go and its data using a setting. Open the app settings ( View ) - Application section, near the bottom. Tap on 'Application Password' and then you can choose when to lock the app screen. You can enter your own password or a pin code. Note: if you forget your password/pin then you will need to reinstall the app.
You can also choose to use the touch id fingerprint unlock option if your iPhone/iPad supports it. |
Contacts
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► Contact access +
If you are getting a message in AltaMail Go about contact access, then you need to check your device access settings. Open the Apple iPad/iPhone "Settings" app > Privacy > Contacts > AltaMail Go. Check that AltaMail Go is set to "on". Also tap into the Settings app > Apps (near the bottom). Tap on AltaMail Go and then tap "Contacts" to choose Full Access or Limited (or just turn on the switch). If you do not want to use contacts at all, you can open the App Settings in AltaMail Go. Then open the Application section and turn off 'Ask for access to contacts'. |
► Editing Contact details +
To edit contact details follow the steps below
Note: The first time you run AltaMail Go you will have been asked if AltaMail Go could access your contacts. If you tapped "No" you will not be able to see your contacts in this section. To fix this go to the device settings app, scroll down to AltaMail Go and then turn on contact access |
► Create a new contact from an email address +
You can add contacts from addresses in emails you send and receive. Tap on the email address to view the contact summary screen. You will then see the options to create a "New Contact" or "Merge with contact". "Merge with contact" will add the email address to an existing contact that you select. |
Searching
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► Email Search Overview +
The search features in AltaMail Go are easy to use, but also allow a very powerful range of search options if needed. For a simple search, tap on the magnifying glass button in the top of the Inbox. Type some text in the search field and the text will be matched with all details of an email, eg "From", "Subject" etc. |
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